Gold's Gym Protocols

ALL OUR CLUBS ARE OPEN

GOLD'S GYM POLICY UPDATES
BOOKING INSTRUCTIONS
PROTOCOL FAQs
MEMBER WAIVER

We want to extend a thank-you to all members and staff for adhering to our covid protocols and policies since our re-opening. You can find all our detailed information HERE . We are incredibly proud to have members and staff who genuinely care for one another’s health and safety. Through everyone’s consistent efforts, we will continue to provide the safest fitness environment. If you have any questions, please email us at membersupport@goldsgymbc.ca. It will be our pleasure to assist you. As always, we appreciate you, our amazing Gold’s Gym BC members and look forward to seeing you at your next workout!

FAQs

When is Gold’s Gym Reopening?

All of our clubs are currently open!

What are the hours of operation for each club? Do any offer 24hr access?

Langley, Port Coquitlam, West Broadway (Vancouver)

Weekdays 5:00am – 10:45pm

Weekends 7:00am – 8:15pm

University Market Place (Vancouver)

Weekdays 6:15am – 11:00pm

Weekends 8:00am – 8:00pm

Currently none of our facilities offer 24hr access.

How are check-ins be managed to control the number of members attending the facility?

We have created a set number of available workout sessions per day on a set schedule that adhere to our maximum capacity guidelines as outlined by worksafe BC. We have been conservative with our numbers to ensure members are able to practice social distancing during their workout.

What is the workout schedule for each club and how long are the workout sessions?

All workout sessions are 1 hour and 15 minutes long

Workout Session Schedule: Langley, Port Coquitlam, West Broadway (Vancouver)

WEEKDAYS: Mon-Fri | 5:00 am- 10:45 pm

Session 1: 5:00am to 6:15 am
Session 2: 6:30 am to 7:45 am
Session 3: 8:00 am to 9:15 am
Session 4: 9:30 am to 10:45 am
Session 5: 11:00 am to 12:15 pm
Session 6: 12:30 pm to 1:45 pm
Session 7: 2:00 pm to 3:15 pm
Session 8: 3:30 pm to 4:45 pm

Session 9: 5:00 pm to 6:15 pm
Session 10: 6:30 pm to 7:45 pm

Session 11: 8:00 pm to 9:15 pm
Session 12: 9:30 pm to 10:45 pm

WEEKENDS: Sat-Sun | 7:00 am – 8:15 pm

Session 1: 7:00 am to 8:15 am
Session 2: 8:30 am to 9:45 am
Session 3: 10:00 am to 11:15 am
Session 4: 11:30 am to 12:45 pm

Session 5: 1:00 pm to 2:15 pm
Session 6: 2:30 pm to 3:45 pm
Session 7: 4:00 pm to 5:15 pm
Session 8: 5:30 pm to 6:45pm

Session 9: 7:00pm to 8:15pm

Workout Session Schedule: University Market Place (Vancouver)

WEEKDAYS: Mon-Fri | 6:30 am- 9:45 pm

Session 1: 6:30 am to 7:45 am
Session 2: 8:00 am to 9:15 am
Session 3: 9:30 am to 10:45 am
Session 4: 11:00 am to 12:15 pm
Session 5: 12:30 pm to 1:45 pm
Session 7: 2:00 pm to 3:15 pm
Session 8: 3:30 pm to 4:45 pm

Session 9: 5:00 pm to 6:15 pm
Session 10: 6:30 pm to 7:45 pm

Session 11: 8:00 pm to 9:15 pm
Session 12: 9:30 pm to 10:45 pm

WEEKENDS: Sat-Sun | 8:15 am – 8:00 pm

Session 1: 8:15 am to 9:30 am
Session 2: 9:45 am to 11:00 am
Session 3: 11:15 am to 12:30 am
Session 4: 12.45 pm to 2:00 pm

Session 5: 2:15 pm to 3:30 pm
Session 6: 3:45 pm to 5:00 pm
Session 7: 5:15 pm to 6:30 pm
Session 8: 6:45 pm to 8:00pm

I am NOT currently a Gold’s Gym British Columbia Member. Are you accepting drop-ins, guest passes or trial membership passes at this time?

Drop-ins are available for local residents only (must provide ID showing local address). They will be available ONLY if space permits and any trial offerings normally offered WILL NOT be activated at this time (includes Groupon).

 

Guest passes will not be issued, out-of-town guests.

 

If you are interested in membership, please email our Sales Director, Ryan at ryans@goldsgymbc.ca and it would be his pleasure to assist you further.

I am a Gold’s Gym British Columbia Member. Do I have to make a reservation for a workout session and if so, how do I make a reservation?

As a current member you will be required to pre-book your workout. Please visit our online booking portal here to book your spot.

Booking Instructions

I do not know my membership number and require it to create my account for www.myiclubonline.com so I can reserve workout sessions. How do I retrieve it?

• Create your account on MyiCLUBOnline.com (“MICO”) using your Agreement Number
and postal code.

• Select “Retrieve my Agreement Number” if you do not have a record of it.

• To receive your Membership Agreement Number, you MUST use the same email address that you registered with us on your membership profile.

*If you need to update your email address with us, please send your updated email address
to membersupport@goldsgymbc.ca. In your email, please include your full name, phone number and
email address you wish to receive notifications.

What can I expect when I return to the gym? What changes have you made to each club to maximize safety for staff and members?

As the Province begins to relax lockdown measures and non-essential businesses start to reopen,
our top priority is to ensure the health and safety of our staff and members. Accordingly, we have
adjusted our check-in process and Club Policies and Procedures, including enhancing our cleaning
protocols due to the Covid-19 situation, to mitigate potential spread of the virus. Below are the
preventative steps and rules we have implemented for the Phase 1 of our Restart Plan to facilitate a
safer work and workout out environment for our staff and members.

Limiting Capacity in our Clubs to allow proper minimum physical distancing measures as mandated by
the Public Health Authority:

– Staff and Member Covid-19 declarations and safety checks which include symptom and temperature
checks and health declarations completed once daily for members and twice daily for every staff
member. Health checks will be conducted and must be verified as acceptable prior to anyone entering
the facility, NO EXCEPTIONS.

– Improved touchless processes when attending the facility including member and guest check-ins,
payment transactions, membership enrollment and handling of member account issues.
– Enhanced and frequent cleaning protocols that both staff and members will be required to follow and
obey for the safety of everyone attending the Club.
– Protective Personal Protection Equipment (PPPE) will be worn by all staff (mask and gloves) and are
always highly recommended for members while in the Club except whilst engaged in vigorous exercise.
For further details, please navigate the Gold’s Gym BC website and select “Reopening Protocols”. From
there select the “Reopening Plan” button and the additional reopening information will populate.

If I am not ready to return to the Club currently, am I able to place my membership on hold?

We will reactivate billing of your membership dues on the date your home club reopens. We realize that the COVID-19 pandemic has created unforeseen circumstances for many people and we understand that despite our best efforts to create a safe fitness environment for our Members, there may be some who are not prepared to return to our clubs.

We offer do offer holds on account, please email membersupport@goldsgymbc.ca for details on the hold process.

Will members be required to wear Personal Protective Equipment while working out?

For your protection and theirs, all members and staff are required to wear face coverings at all times, unless using our cardiovascular equipment. Physical distancing of a minimum 6 feet apart will be strictly enforced as mandated by
Public Health Authorities.

I am a One-on-One Personal Training Client and want to begin working out with my Gold’s Gym BC personal trainer. How do I make an appointment?

You can contact your Gold’s Gym BC Personal Trainer directly or you can email Jean, Director of
Fitness at jean@goldsgymbc.ca. Please provide your trainers name, when you want to restart and what
days and times work best for you. You will be emailed the required Re-Opening Personal Training forms
which must be signed and returned to jean@goldsgymbc.ca prior to booking any PT sessions.

You and your trainer will arrange your appointment times in advance to reserve your spot and your
trainer will schedule your session for the appropriate time slot. You will not be required to make a
reservation on myiclubonline.com as your trainer will book you in a separate PT specific time slot. If you
do not have any personal training sessions remaining, you will need to purchase a new PT Package or
reactivate your personal training billing prior to the first Personal Training session with your trainer

If I pre-paid my personal training session in full, will my PT sessions expiry dates be extended?

Yes, the expiry for all Personal Training sessions will be extended for the equal duration of time the
hold was active. For example, if your Personal Training package expiry date was originally October 1st,
and the full duration of your hold was two (2) months and 5 days, the new expiry date for your personal
training sessions would be extended two months and five days so your new expiry date would be
December 6th, 2020.