June 26 2020

Gold’s Gym BC – Member Update
Phase two Restart Plan and Gold’s Gym University Market Place Reopening

Dear Member

Following the reopening of three (3) of our Gold’s Gym B.C.’s fitness clubs, we wanted to update you on the progress of our “Three-Phase Restart Plan”.  First, we want to thank all of you for your understanding and patience as our online reservation system has had its share of technical glitches and challenges.  You helped us to identify booking issues for which we have found and implemented solutions. We took your suggestions and comments to heart and we are extremely thankful for your feedback.  That said, effective immediately we have made the following changes to our online reservation system:

 

1)  Upgrades to the myiclubonline.com reservation system which will reduce booking errors;

2)  Wait List options being completely removed from myiclubonline.com and now any timeslots showing available workout sessions can be booked on a first-come, first-served basis.

 

On Monday, July 06, 2020, the following changes will take effect:

 

3)  Increased capacity for each workout time slot, based on overall facility size:

a)University Marketplace, Vancouver = 30 members maximum per time slot

b) West Broadway, Vancouver = 60 members maximum per time slot

c) Port Coquitlam = 75 members maximum per time slot

d)  Langley = 75 members maximum per time slot

4)  Adding a 5:00 am weekday early morning workout session time slot and 7:00 am weekend morning session time slot for ALL clubs.

5)  Adding an additional 10:15 pm weekday workout session time slot at West Broadway

As always, with these modifications our top priority is to continue providing an incredibly safe fitness environment for our staff and members so everyone can feel confident in visiting our clubs and get the exercise they need to stay healthy, both mentally and physically.  All Phase One Club Cleaning and Code of Conduct protocols will remain in full effect during Phase Two Opening!

 

GOLD’S GYM UNIVERSITY MARKETPLACE RE-OPENING ANNOUNCEMENT:

It had now been three (3) weeks since we reopened our doors at Gold’s Gym West Broadway and over two (2) weeks since we opened Gold’s Gym Port Coquitlam and Gold’s Gym Langley.  We are proud to announce the re-opening date for Gold’s Gym University Marketplace on Monday, July 06, 2020!  Reservations for workout sessions can be accessed on www,myiclubonline.com seventy-two (72) hours in advance of each workout session time.

If you are a Gold’s Gym British Columbia University Marketplace Vancouver member, we will reactivate billing of your membership dues on Monday, July 6th, 2020. We understand that despite our efforts to create a safe fitness environment for our Members, there may be some of you who are still not prepared to return to our fitness centre due to the ongoing Covid-19 situation. To address this concern, we have made available a complimentary hold up to August 31st, 2020 for University Marketplace Members who wish to keep their memberships inactive at this time. Continuing to keep your membership on hold will defer your membership dues and restrict entry into our clubs, until your membership billing is re-activated. Should you wish to place your membership on hold until August 31st, 2020, please send an email to membersupport@goldsgymbc.ca and in the subject line include the word “HOLD”.  If we do not receive an email, your membership payments will be re-activated as stated above. Due to the increased amount of email requests, please allow use 3-5 days to respond.  Your hold will be honored on the date we received your email request.

On September 1st, 2020, or once you reactivate your membership, whichever occurs first, your membership dues will start billing and you will regain access and use of our fitness facilities.  Keep in mind your membership contract will be extended by the equal amount of time your membership remained on hold.

 

MODIFIED HOURS OF OPERATIONS FOR GOLD’S GYM UNIVERSITY MARKETPLACE

WEEKDAYS:  Mon-Fri | 6:30 am- 8:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 8:45 pm)

Reservation Schedule:

Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Session 3:  9:30 am to 10:45 am
Break for Cleaning:  10:45 am to 11:15 am (30 minutes)
Session 4:  11:15 am to 12:30 pm
Session 5:  12:45 pm to 2:00 pm
Session 6:  2:15 pm to 3:30 pm
Break for Cleaning:  3:30 am to 4:00 am (30 minutes)
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm
End of Sessions

WEEKENDS:  Sat-Sun | 8:30 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  8:30 am to 9:45 am
Session 2:  10:00 am to 11:15 am
Session 3:  11:30 am to 12:45 pm
Break for Cleaning:  12:45 am to 1:30 am (45 minutes)
Session 5:  1:30 pm to 2:45 pm
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

GOLD’S GYM BRITISH COLUMBIA:  BEGINNING OF 2ND PHASE OF RESTART PLAN

We will also be launching Phase Two of our Re-start Plan.  As the number of Covid-19 cases in B.C. continue to remain at low, manageable levels, the Provincial Health Authority has responded by allowing more sectors of the economy to reopen and has relaxed some restrictions on local businesses.

We are still taking every precaution necessary based on the Health Authority and Work Safe BC requirements and recommendations to ensure a safe and healthy club experience for our members and staff.  That said, we are pleased to announce that on Monday, July 6th, 2020, Phase 2 of our Restart Plan will begin!  The 2nd Phase Restart Plan will include making available some additional amenities and programs for you to enjoy!

 

PHASE 2 RESTART PLAN:  AMENITY GUIDELINES

All aspects from Phase 1 will remain in effect regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Guidelines.

1)  Group Fitness (GGX), Yoga & Cycling Classes: OPEN!  Will operate at reduced class sizes. Class capacity has been pre-determined to adhere to mandated physical distancing protocols.  We will closely monitor and adjust the number of classes offered as well as class capacities, but always remain within Public Health Authority Guidelines and stay within safe limits.  Floor markers will be measured, clearly marked and secured to the studio floor to provide participants with minimum 8’ physical distancing to ensure proper distancing is maintained between participants while classes are in session.  Please check our website www.goldsgymbc.ca for all Group Exercise

Class times for your specific club location (Gold’s Gym University Marketplace will NO LONGER be offering Group Fitness Classes). If you are a member of Gold’s Gym UMP and wish to participate in Group Fitness Classes, you will be able to attend classes at Gold’s Gym West Broadway.

2)   Core Culture Juice Bar: OPEN! at all participating locations

3)   Water Filling Stations:  OPEN! at all locations

4)   PT 1 on 1:  Will continue to be available for personal training sessions with physical distancing and capacity guidelines in place (by session reservation only).

5)   CARDIO & STRENGTH MACHINES:  Will remain open, staggered at a minimum 6′ apart

6)   Towel Service (where applicable):  Will Remain Unavailable until Phase 3

7)   Lockers:  Will Remain Closed until Phase 3
8)   Shower Facilities: Will Remain Closed until Phase 3

9)   Saunas/Steam Rooms/Pool (where applicable):  Will Remain Closed until Phase 3

10) Kid’s Club (where applicable): Will Remain Closed


MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES                                          
Staff will continue to abide by Gold’s Gym Restart Plan Protocols and Guidelines as stated below regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies.


Phase 2
Facility Guidelines
EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM WEST BROADWAY

WEEKDAY:  Mon-Fri | 5:00 am- 11:30 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 10:15 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am (NEW SESSION)
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 4:  9:45 am to 11:00 am
Session 5:  11:15 am to 12:30 pm
Session 6:  12:45 pm to 2:00 pm
Break for Cleaning:  2:00 am to 2:30 am (30 minutes)
Session 7:  2:30 pm to 3:45 pm
Session 8:  4:00 pm to 5:15 pm
Session 9:  5:30 pm to 6:45 pm
Break for Cleaning:  6:45 pm to 7:15 pm (30 minutes)
Session 10:  7:15 pm to 8:30 pm
Session 11:  8:45 pm to 10:00 pm
Session 12: 10:15 pm to 11:30 pm (NEW SESSION)
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  7:00 am to 8:15 am (NEW SESSION)
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 4:  11:45 am to 1:00 pm
Session 5:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

Phase 2Facility Guidelines
EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM PORT COQUITLAM AND LANGLEY

WEEKDAY:  Mon-Fri | 5:00 am- 10:00 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 8:45 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am (NEW SESSION)
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 4:  9:45 am to 11:00 am
Session 5:  11:15 am to 12:30 pm
Session 6:  12:45 pm to 2:00 pm
Break for Cleaning:  2:00 am to 2:30 am (30 minutes)
Session 7:  2:30 pm to 3:45 pm
Session 8:  4:00 pm to 5:15 pm
Session 9:  5:30 pm to 6:45 pm
Break for Cleaning:  6:45 pm to 7:15 pm (30 minutes)
Session 10:  7:15 pm to 8:30 pm
Session 11:  8:45 pm to 10:00 pm
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  7:00 am to 8:15 am (NEW SESSION)
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 4:  11:45 am to 1:00 pm
Session 5:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

  • A 30-minute intermission will occur multiple times throughout the day to ensure areset of all cleaning supplies and a full deep clean is conducted; Members will beable to complete their workouts within their scheduled block of time. We will begin to check-in members 15-minutes prior to their session start time.

 

 BOOKING A WORKOUT SESSION TIME OR GROUP EXERCISE CLASS
· Booking a reservation for a Weights and/ or Cardio workout session or Group Exercise Class can be done at www.myiclubonline.com (separate bookings for the session you wish to attend)

· Reservations can be booked exactly seventy-two (72) hours in advance of the workout session or group exercise class time and both are available on a first-come, first serve basis

· ONLY ONE (1) WORKOUT SESSION OR CLASS RESERVATION, PER MEMBER, PER DAY is allowed!  You are NOT permitted to reserve one class and one workout session on the same day!  You must choose one or the other.  If you book both in one day, you will be restricted from reserving ANY session for one (1) week from the date of the infraction.  You will receive a 24-hour email confirmation and a two (2) hour text message confirmation prior to your booked session time.

· If you cannot make your session time, please cancel your session as soon as possible so other members can book for that time slot.  Cancellation for a reserved session time remains at minimum two (2) hours prior to the workout session start time.  If a member does not show for their reserved session time and has not cancelled within the minimum two (2) hour cancellation notice period, there will be a $10 no-show fee assessed.

· Please only book session times you know you will be able to attend to allow other members the opportunity to book sessions.

· Please arrive ten (10) to fifteen (15) minutes prior to your reservation time to allow us to check you in efficiently.

CAPACITY
· Member capacity will meet municipal guidelines for distancing purposes; 1 hour and 15-minute maximum workout is provided.

· We will always have ample staff in the club to ensure we maximize cleaning protocols while still maintaining proper physical distancing requirements.
TOUCHLESS ENTRY | CHECK IN PROCESS | REGISTER (POS SYSTEM)
· No out of town guests will be allowed to enter the clubs; A local provincial driver’s license or valid ID is required for all guests, no exceptions.

· Members will continue to use a touchless scan in process to scan their key fob on the scanner, which will be placed on the counter.

· For all retail purchases, members will scan the UPC code on the item they are purchasing to avoid physical contact.

· Cash will be accepted.  A credit/ debit card may be used with chip reader “tap” or card stored on file

CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including cardio and strength equipment, floors, high touch areas, door handles, etc.

· Members will be required to wipe down equipment and surfaces before and after each use with wipes/ medical grade disinfectant (spray bottles).

· Daily cleaning protocols with Health Canada approved medical-grade disinfectant cleaning solutions, additional refill stations for wipes, sprays, and bottles, and paper towel dispensers and hand sanitizers accessible on the workout floor.

· Bioesque is a botanical Disinfectant Solution we will be using, which is biodegradable, non-toxic and non-irritating.  Formulated without phthalates, propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.  Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)

CODE OF CONDUCT
· All Members who have not already done so will be required to review and sign a digital update to the Member Code of Conduct agreeing to abide by the new Gold’s Gym cleaning standards as well as safe physical distancing practices of at least 6′ apart while using the gym.  A liability waiver will be provided upon arrival at the club which must be filled in, signed, and submitted to a Gold’s Gym British Columbia representative DURING YOUR FIRST VISIT to the gym. The liability waiver form MUST be signed and submitted to Gold’s Gym B.C, for access to the club or admittance will not be granted, NO EXCEPTIONS.

· All Members will still be required to re-affirm no contact or exposure to Covid-19 every time they workout at the facility by way of verbal declaration prior to check- in and entrance to the facility, as well as exhibit NO SYMPTOMS related to Covid-19 (which includes fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite).  If staff or Member(s) exhibit any Covid-19 related illness, they will be denied entry into our facilities, asked to return home to self-isolate and contact the appropriate Health Authority at *811.

· All Members will be required to confirm they are not living or been around anyone who is sick, quarantined or self-isolating.

TEMPERATURE CHECKS
· All Members must continue to complete and pass a temperature check administered prior to entering the club.  Entry will only be allowed if the Member’s temperature registers less than 38 degrees Celsius. NO EXCEPTIONS!

· Members WILL BE required to allow a temperature check EVERY TIME they enter the facility for a Workout.

· All Staff WILL BE required to have their temperature taken (twice) at the start and midway through their scheduled shift; Any Staff with a reading at or above 38 degrees Celsius will have their shift immediately ended, sent home to self-isolate and be required to contact the Public Health Authority. The staff member affected must be medically cleared prior to their return to work.

PROTECTIVE GEAR | MASKS & GLOVES
· Members are always recommended to wear a mask while in the facility except when performing vigorous exercise as well as bring their own towel.

· All Staff ARE REQUIRED to wear masks & gloves at all times while working in the facility.

TOUCHLESS ENTRY, CHECK IN PROCESS, & POS REGISTER (SAME AS PHASE 1 IN PHASE 2)
CLEANING SAME AS PHASE 1 AND INCLUDING:
· All Group Fitness Studios: Floors, Walls and Equipment will be disinfected after each class by Members and Staff

PHASE 3: RESTART PLAN DATE YET TO BE DETERMINED

All aspects from Phase 1 and 2 will remain in effect during Phase 3 regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Health Authorities Guidelines. Phase 3 will occur a minimum 30 days after Phase 2 begins.  At Phase 3, Gold’s Gym should be restored to full club operations (dependent on Provincial/ Municipal Guidelines and/ or Orders at that time) with enhanced and updated cleaning protocols & guidelines for physical distancing to assist with the safety of our Members and Staff.
         – Locker Rooms/ Showers: OPEN in Phase 3
         – Kid’s Club (where applicable): TBD
         – Saunas/Steam Rooms/ Pool (where applicable): OPEN in Phase 3
         – Towel Service (where applicable): AVAILABLE in Phase 3
We are working hard to continue to ensure that Gold’s Gym British Columbia remains a safe and trusted place for you to enjoy!  We thank you for being such incredible members and remaining part of the Gold’s Gym British Columbia community and family!

 

Thank You
Gold’s Gym British Columbia

_______________________________________________________
May 2020
Dear Members
Following our recent announcement of Gold’s Gym B.C.’s fitness clubs reopening, we wanted to update you on our “Three-Phase Restart Plan,” that we have created for our fitness centres based on the Health Authority and Work Safe BC requirements and recommendations.
While we understand that this new process is an unconventional way of operating our fitness centres, our top priority is to provide a safe fitness environment for our staff and members so everyone can feel confident in coming to our clubs and getting the exercise they need to stay healthy, both mentally and physically.
GOLD’S GYM BRITISH COLUMBIA RESTART PLAN
Gold’s Gym British Columbia will re-open club operations in three different phases in recovery of the COVID-19 global pandemic. This plan is a brief overview of the various phases that comprise our conservative approach to reopening our four (4) clubs in the Lower Mainland. We are taking every precaution necessary based on the Health Authority and Work Safe BC requirements and recommendations to ensure a safe and healthy club experience for our members and staff.
 
MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES
Staff must abide by Gold’s Gym Guidelines as stated below regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies.
Phase 1
Facility Guidelines
MODIFIED HOURS OF OPERATIONS
Mon-Fri | 6:30 am- 10:15 pm
(Book workouts every 1 hour 15 minutes.
Last workout reservation booking will be 9:00 pm)
Reservation Schedule:
Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 3:  9:45 am to 11:00 am
Session 4:  11:15 am to 12:30 pm
Break for Cleaning:  12:30 pm to 1:00 pm (30 minutes)
Session 5:  1:00 pm to 2:15 pm
Session 6:  2:30 pm to 3:45 pm
Break for Cleaning:  3:45 pm to 4:15 pm (30 minutes)
Session 7:  4:15 pm to 5:30 pm
Session 8:  5:45 pm to 7:00 pm
Break for Cleaning:  7:00 am to 7:30 am (30 minutes)
Session 9: 7:30 pm to 8:45 pm
Session 10:  9:00 pm to 10:15 pm
End of Night Cleaning:  10:15 pm to 10:45 pm (30 minutes)

Sat-Sun | 8:30 am – 7:15 pm
(Book workouts every 1 hour 15 minutes.
Last workout reservation booking will be 6:30 pm)
Reservation Schedule:
Session 1:  8:30 am to 9:45 am
Session 2:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 3:  11:45 am to 1:00 pm
Session 4:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 5:  3:00 pm to 4:15 pm
Session 6:  4:30 pm to 5:45 pm
Session 7:  6:00 pm to 7:15 pm
End of Night Cleaning:  7:15 pm to 7:45 pm (30 minutes)
 
· A 30-minute intermission will occur multiple times throughout the day to ensure a reset of all cleaning supplies and a full deep clean is conducted; Members will be able to complete their workouts within their scheduled block of time. Members may not enter & check in during the 30-minute Cleaning Intermissions. Once the Cleaning Intermission has expired, the next block of scheduled Members will be allowed to check-in.
 BOOKING A SESSION TIME
· Booking a reservation for a session can be done at www.myiclubonline.com.  
· Reservations can be booked for up to three days in advance and will be booked   
  on a first-come, first serve basis
· ONLY ONE (1) RESERVATION PER MEMBER PER DAY will be
allowed. You will receive a 24 hour email confirmation and a 2 hour text
message confirmation prior to your booked session time.  
· If you cannot make your session time, please cancel your session as soon as 
  possible so other members can book for that time slot.  Minimum cancellation 
  time is 2 hours prior to the session start time.  If a member does not show for  
  their reserved session time and has not cancelled within the minimum 
  cancellation notice period of 2 hours, there will be a
  $10 no-show fee assessed.
· Please only book session times you know you will be able to attend to allow
other members the opportunity to book sessions
· Please arrive 5 to 10 minutes prior to your reservation time to allow us to
  check you in efficiently
 
CAPACITY
· Member capacity will meet municipal guidelines for distancing purposes;
  1 hour and 15-minute maximum workout is provided
· We will have ample staff in the club at all times to ensure we maximize
cleaning protocols while still maintaining proper physical distancing
requirements.
TOUCHLESS ENTRY | CHECK IN PROCESS | REGISTER (POS SYSTEM)
· No out of town guests will be allowed to enter the clubs;
  A local provincial driver’s license or valid ID is required for all guests
· Members will use a touchless scan in process to scan their key fob on the 
  scanner, which will be placed on the counter
· For all retail purchases, members will scan the UPC code on the item they are 
  purchasing to avoid physical contact
· Cash will be accepted.  A credit/ debit card can be used with the
  chip reader “tap” or card stored on file
CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone 
  cleanings in all areas of the gym, including cardio and strength equipment,
floors, high touch areas, door handles, etc.
· Members will be required to wipe down equipment and surfaces after each use 
  with the wipes/ medical grade cleaners provided
· Daily cleaning protocols updated with extensive checklists for medical-grade 
  cleaning materials, additional refill stations for wipes, sprays, and bottles, and 
  housekeeping stations/carts accessible on the floor
· Additional disinfecting methods will be implemented daily such
as electrostatic 
  sprayers during the 30-minute cleaning intermissions throughout the day
· Bioesque is a botanical Disinfectant Solution we will be using, which is 
  biodegradable, non-toxic and non-irritating.  Formulated without phthalates, 
  propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.  
  Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)
 
CODE OF CONDUCT
· All Members will be required to review and sign a digital update to the
Member Code of Conduct agreeing to abide by the new Gold’s Gym cleaning
standards as well as safe physical distancing practices of at least 6′ apart while
using the gym. A digital waiver will be delivered to the Members’ registered
email accounts on file to be completed and submitted to Gold’s Gym British
Columbia PRIOR TO YOUR FIRST VISIT to the gym. The waiver form
  MUST be signed and submitted for access into the club or admittance will not
be granted, NO EXCEPTIONS. For your safety this will be sent to all
Members next week.
· All Members will be required to re-affirm no contact or exposure to Covid-19 
  every time they workout at the facility by way of verbal declaration prior to
check-in and entrance to the facility, as well as exhibit NO SYMPTOMS
related to Covid-19 (which includes fever, chills, cough, shortness of breath,
sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell,
headache, muscle aches, fatigue or loss of appetite). If staff or Member(s)
exhibit any Covid-19 related illness, they will be denied entry into our
facilities, asked to return home to self-isolate and contact the appropriate
Health Authority at *811. 
· All Members will be required to confirm they are not living or been around
anyone who is sick, quarantined or self-isolating.
TEMPERATURE CHECKS
· All Members must complete and pass a temperature check administered prior
to entering the club.  Entry will only be allowed if the Member’s
temperature registers
 less than 38 degrees Celsius. NO
EXCEPTIONS!

· Members WILL BE required to do temperature checks EVERY TIME they visit
the facility for a workout 
· All Staff WILL BE required to have their temperature taken (twice) at the start
and halfway point of their shift; Any Staff with readings at or above 38 degrees  
  Celcius will have their shift immediately ended and sent home to self-isolate
and contact the Public Health Authority; the staff member affected must be
medically cleared prior to their return to work
PROTECTIVE GEAR | MASKS & GLOVES
· Members are always recommended to wear a mask while in the facility
except 
when performing vigorous exercise as well as bring their
own towel.
· All Staff WILL BE required to wear masks & gloves at all times
PT 1 on 1:  WILL reopen with physical distancing and capacity guidelines
in place (by session reservation only)
CARDIO & STRENGTH MACHINES | LOCKER ROOMS
· All of the above amenities will open during Phase 1 and signage will be posted
to inform members of updates as needed
· Cardio and Strength machines that are in operation will be staggered and/or 
  measured at least 6′ apart 
· Locker Rooms will be open but limited use (only toilets, sinks, change room.
No lockers nor showers will be available)
· These amenities will remain closed during Phase 1 and re-evaluated for
  opening in Phase 2 or 3
         – Core Culture Juice bar (May open near the end of phase 1)
         – Kid’s Club: Will Remain closed
         – GGX & Studio Classes: Will Remain closed
         – Saunas/Steam Rooms/ Pool (where applicable):
Will remain closed

         – Towel Service – Will not be available
Phase 2
All aspects from Phase 1 will remain in effect regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Guidelines. Phase 2 will begin a minimum of 30 days from when Phase 1 begins.
 
HOURS OF OPERATIONS (REGULAR CLUBS HOURS, NO 24 HOURS)
· M-F | 5:00  am – 11:00 pm
· Sat-Sun | 6:00 am -8:00 pm
· Intermissions will occur daily on the same schedule as Phase 1 to ensure
a reset of all cleaning supplies throughout the day;Members will be able to
complete their workouts within their scheduled block of time.  Members may
not enter & check in during the 30-minute Cleaning Intermissions. Once the
Cleaning Intermission has expired, the next block of scheduled Members
will be allowed to check-in.
 
BOOKING A SESSION TIME (SAME AS PHASE 1)
CAPACITY (SAME AS PHASE 1 OR INCREASED IF RESTRICTONS ARE RELAXED FURTHER)
· GGX and Studio Classes possible to begin at 50% capacity; members must use 
  identified floor and space marker
· No sharing of equipment allowed at any time on the workout floor or 
  in any classes.
TOUCHLESS ENTRY, CHECK IN PROCESS, & POS REGISTER
(SAME AS PHASE 1)
CLEANING SAME AS PHASE 1 AND INCLUDING:
· All Studio & GGX Rooms: Floors, Walls and Equipment will be disinfected
  after each class by Members and Staff
AMENITY GUIDELINES
· During Phase 2 and the re-opening of these amenities, GGX & Studio classes  
  will operate at 50% capacity or less. Floor markers will be measured and
  secured to the ground to ensure proper distancing; GGX rooms will be capped 
  based on the size of the GGX studio with physical distancing requirement
being met. All Gold’s Gym British Columbia gyms will meet the minimum
requirements in the municipalities for which we are operating. Specific
amenities will abide by the following sequence:
  Core Culture Juice Bar: OPEN
  GGX & Studio Classes: OPEN with physical distancing and capacity
  guidelines (50% capacity maximum)
  Kid’s Club (where applicable): Will Remain closed
  Locker Rooms/ Showers: Possible opening depending on Public Health
  Authority/ Municipal Guidelines
  Saunas/Steam Rooms/Pool (where applicable): Possible opening
depending on Public Health Authority/ Municipal Guidelines
  Towel Service (where applicable):  Possibly Available depending
on Public Health Authority/ Municipal Guidelines
Phase 3
All aspects from Phase 1 and 2 will remain in effect during Phase 3 regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Health Authorities Guidelines. Phases 3 will occur a minimum 45 – 90 days after Phase 1 begins. Gold’s Gym will be restored to full club operations (dependent on Provincial/ Municipal Guidelines and/ or Orders at that time) with enhanced and updated cleaning protocols & guidelines for physical distancing to assist with the safety of our Members and Staff.
         – Locker Rooms/ Showers: OPEN
         – Kid’s Club: OPEN
         – Saunas/Steam Rooms/ Pool: OPEN 
         – Towel Service: AVAILABLE
More information and continued communication will be delivered to you the upcoming week to prepare you for the reopening of our fitness clubs. We will be opening our clubs on the following dates:
Gold’s Gym West Broadway – June 1st, 2020
Gold’s Gym Port Coquitlam – June 5th, 2020
Gold’s Gym Langley – June 8th, 2020
Gold’s Gym UMP – TBD
(will be announced as soon as an opening date is determined)
We will reactivate billing of your membership dues on the date your home club reopens. We understand that despite our efforts to create a safe fitness environment for our Members, there may be some of you who are not prepared to return to our fitness centres due to the ongoing Covid-19 situation. To address this concern, we have made available a complimentary hold for up to three (3) months for Members who wish to keep their memberships inactive at this time. Continuing to keep your membership on hold will defer your membership dues and entry into our clubs will be restricted until you re-activate your membership. 
Once you reactivate your membership, or after three (3) months have elapsed, whichever occurs first, your membership dues will recommence billing and you will regain access and use of our fitness facilities.  Keep in mind your membership contract will be extended by the equal amount of time your membership remained on hold. Should you have any questions or concerns, please do not hesitate to contact membersupport@goldsgymbc.ca.
We are excited to begin welcoming you back to our Clubs!  We are working hard to ensure that Gold’s Gym British Columbia remains a safe and trusted place for you to enjoy!  We appreciate your patience and cooperation as we work through these new protocols to help ensure everyone’s safety and comfort. We will continue to provide email and video updates as soon as any new developments or changes are made.
Thank You
Gold’s Gym British Columbia