GOLD’S GYM British Columbia (“Gold’s Gym BC”) will always strive to provide services in a manner consistent with The Human Rights Code and the principles of dignity, independence, integration and equal opportunity. Gold’s Gym BC will make every effort to accommodate a person with a disability. Our role as a service provider is to be as accommodating as possible.
Gold’s Gym BC understands that some members and guests may require the assistance of a guide dog or service dog while working out. “No pet” policies do not apply to guide dogs and service dogs. Guide dog and service dog safety is a shared responsibility. Like anyone acting inappropriately, a person may be refused access or asked to leave Gold’s Gym BC facilities if they or their guide or service dog is disruptive.
We politely remind those who require a service or guide dog to keep the dog:
- Clear of walkways
- Out of danger zones
- Positioned safely by equipment or away from fall hazards
Our staff may intervene if the dog is out of control or disrupting other members. If the dog is:
- Barking excessively
- Jumping on other members
- Growling or showing aggressive behavior
- Not responding to handler control
- Running freely or putting itself or others at risk
Our staff are trained to politely intervene (e.g. ask the person to gain control of the dog). In rare cases, our staff may ask the person to leave, but only if there is nothing that can be done within reason to accommodate the person and their service dog (e.g. to the point of undue hardship).
Gold’s Gym BC understands that certification of guide dogs and service dogs is voluntary under BC’s Guide Dog and Service Dog Act and will make every effort to accommodate people with disabilities who rely on guide and service dogs even if the dog is not certified under the GDSDA.
Additional information on service animals can be found here:
WEST BROADWAY
UNIVERSITY MARKETPLACE
COQUITLAM
LANGLEY