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How To Reserve Gym Time

We are pleased and excited to be able to open our reservation system on the following dates for each specific club below so you will be able to begin booking your workouts! We understand you may have questions or issues with reserving your first workout sessions so we have opened our reservation systems one day earlier than the normal three (3) days in advance so we can address any member concerns at this time.

1) Gold’s Gym West Broadway: Online reservations are available and goes live at 12:01am, Wednesday, May 27th, 2020 for workout sessions on June 1st, 2nd and 3rd.

2) Gold’s Gym Port Coquitlam: Online reservations are available and goes live at 6:30am, Monday, June 1st, 2020 for workout sessions on June 5th, 6th and 7th.

3) Gold’s Gym Langley: Online reservations are available and goes live at 6:30am, Thursday, June 4th, 2020 for workout sessions on June 8th, 9th and 10th.

The full calendar will be viewable when you log onto the website however the system will only allow you to reserve three days in advance from the current date and time. for example, Friday June 05 at 6:30pm you will be able to book up to 72 hrs of that event date and time (Monday June 08)

To provide support to our members, we have attached an instructional video recording that takes you through the step-by-step process of how to create your myiclubonline.com member account as well as how to make a reservation using our online booking system.

INSTRUCTIONAL RECORDING – Reserving your Gold’s Gym British Columbia workout session time slot. Click here to view online

If you are still experiencing problems reserving your workout sessions, we have also provided step-by-step instructions on how to complete a workout session reservation at any one of our facilities:

1) Create your account on MyiCLUBOnline.com (“MICO”) using your Agreement Number and postal code. Select “Retrieve my Agreement Number” if you do not have a record of it. The message will prompt you to input your email address. To receive your Membership Agreement Number, you MUST use the same email address that you registered with us on your membership profile. If you need to update your email address with us, please send your updated email address to membersupport@goldsgymbc.ca. In your email, please include your full name, phone number and email address you wish to receive notifications.

2) Once you have all the credentials you require to register and create your account, log into your myiclubonline.com account.

3) During Phase 1 of our reopening, we will be limiting members to one workout session (75 minutes), per day per member. This is to allow all members the opportunity to reserve workout sessions at the Club due to maximum occupancy limitations and proper physical distancing guidelines related to Covid-19.

4) Navigate to the “Classes” tab. The other Gold’s Gym BC calendars can be viewed by selecting the “Location” tab at the top of the screen.

5) Choose the available time slot you wish to reserve and click Enroll Now. If the Enroll Now button is not available, this means all of the sessions within that time frame have been reserved. You have the option to place your name on the cancellation Wait List and you will be automatically notified of a cancelled session, should one become available.

6) If you are unable to reserve a session at a date and time you wish, you are able to place your name on a limited wait list of up to 15 members for each time slot. If a cancellation occurs, the time slot for the cancelled session will immediately become available and the entire wait list will be emailed, alerting that a time slot is open. Any members on the wait list will be able to reserve the time slot on a first come, first served basis.

7) To cancel a reservation you have booked, select “My Schedule” on the sidebar then select the “Cancel Now” button next to the reserved session you wish to cancel. Please cancel a minimum of two (2) hours or more prior to the session start time. If your reservation is not cancelled a minimum of 2 hours prior to your session start time and you do not attend your session, a $10 no-show fee will be charged to your membership account.

8) You will be required to Agree to the Terms & Conditions before the system will allow you to enroll for the session. Once you have agreed to the Terms and Conditions and have check marked the box, you will be able to select the “Enroll in Class” button that corresponds to the session time you wish to reserve.

8) A confirmation email will be sent to you after you have successfully reserved a workout session time slot. A reminder email will also be sent 24 hours before your reserved session time and a text message reminder will be sent 2 hours prior to your session start time.

9) During Phase 1 of our reopening, we will be limiting members to one workout session (75 minutes), per day per member. This is to allow all members the opportunity to reserve workout sessions at the Club due to maximum occupancy limitations and proper physical distancing guidelines related to Covid-19.

10) In order to resume working out and access the Club, you will be required to acknowledge, agree to and sign the Assumption of Risk and Waiver of Liability Relating to Coronavirus/ Covid-19 Form on your first visit returning to the Club. You can familiarize yourself with this form by selecting the “Reopening Protocols” button on our website, www.goldsgymbc.ca.

We appreciate your patience and corporation as we work through these new protocols to help ensure a safe and trusted environment for you, our
valued Gold’s Gym members!

Thank You
Gold’s Gym British Columbia

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