Member Updates and Announcements

Dear Member

As we continue to comply with the Provincial and Municipal Health and Safety Orders and Guidelines, EFFECTIVE SUNDAY, OCTOBER 24th, 2021, proof of FULL vaccination will be required prior to entering our facilities, as mandated by the B.C., Health Authority. For the safety of our members and staff, all existing Covid-19 safety protocols will remain in place regarding cleaning and sanitization, maintaining a physical distance of 6′ or more, and wearing of masks while not actively exercising.

Vaccination Passport Verification:


In compliance with the Public Health Order for Vaccine Passports, customers of non-essential businesses will be required to show proof of FULL vaccination status (two doses of vaccine) along with a government issued photo ID by Sunday, October 24th.

If you currently have provided proof of only ONE vaccination (partially vaccinated), you will be required to update your member profile and provide proof of your FULL vaccination. When you enter the club, please show your Vaccination Passport to our front desk associate so they can verify and update your member profile. If you currently only have one dose, you will be required to update your vaccination status as soon as you receive your second dose (by October 24th) to gain access into any of our Gold’s Gym B.C. facilities. If you have been attending our clubs and have already provided proof of FULL vaccination, no further action will be required.

It is your choice to update your member profile so that you will not be required to show your Vaccination Passport each time you visit our facilities.  If you choose NOT to have your membership profile updated, you will be required to show your Vaccination Passport EACH TIME you visit any of our clubs to gain access.  For your privacy, once the Public Health Order for Vaccination Passports is rescinded, all records of vaccination will be completely deleted and removed from our membership database so no vaccination records will be retained on our systems.

Thank you for being such incredible members, for continuing to support us and our entire Gold’s Gym community throughout the changing Public Health Orders.  For any additional questions you may have regarding this member update, please contact membersupport@goldsgymbc.ca.

Thank You and Stay Strong!

Gold’s Gym British Columbia

Dear Member

 

We are excited to announce some revisions that will improve your member experience. We are pleased to make the following changes while still maintaining the highest standards in keeping our Gold’s Community clean and safe:

 

All safety protocols will remain in place regarding cleaning and sanitization, wearing of masks and maintaining physical distance of 6’ or more to ensure the safety of our Members and Staff as we comply with strict Provincial and Municipal Health and Safety Orders and Guidelines. In addition, proof of vaccination will be required prior to entering our facilities, as mandated by the B.C., Health Authority.

 

EFFECTIVE MONDAY, SEPTEMBER 13th:

 

1. Vaccination Passport Verification:

In compliance with the Public Health Order for Vaccine Passports, clients and customers of non- essential businesses will be required to show proof of vaccination status along with a government issued photo ID. First dose is required until October 24th, 2021, when it will then be required to show proof of full vaccination. Once your status is verified it will remain on your membership profile. If you only have one dose, you will be required to update you status as soon as you receive your second dose or by October 24th.

 

2. Temperature Checks, Covid Questions & Sanitization:

COVID-19 questions and temperature checks will NO LONGER be performed upon entry to the facility. If you are feeling sick or suspect you may be ill, please get tested. A negative test result will be required prior to using the facility.

 

3. Mandatory Indoor Mask Policy:

With the Indoor Mask mandate still in effect, masks must be always worn when in the facility, except while actively exercising.

 

4. Increased Club Capacity:

We will be increasing club capacity but remain well below the maximum 50% capacity limits set by the B.C. Health Authority. Listed below are the NEW maximum capacity limits for each of our clubs:

 

          a) University Marketplace, Vancouver = 50 members maximum

          b) West Broadway, Vancouver = 85 members maximum

          c) Port Coquitlam = 105 members maximum

          d)  Langley = 105 members maximum

 

• Members will be permitted to enter the facility immediately if there is available space

(less than the maximum allowable for the club you are attending)

 

• If you arrive and the club is at its maximum capacity, signage will indicate where you are to line up (socially distanced). You will be permitted to wait in the socially distanced waiting area until space becomes available. As Members leave the Club, Members waiting in line will be permitted entry on a one-out, one-in basis. Covid-19 check-in procedure and protocols will still apply.

 

• To avoid congestion and to maximize access for all members, there will be a Maximum Time Limit of 1 hour and 30 minutes for your workout session during Prime-Time hours, Prime-Time Hours are effective at all clubs and are between the following hours:

          a) WEEKDAYS: 6:00 am to 9:00 am and 3:00 pm to 7:00 pm

          b) WEEKENDS: 8:00 am to 11:00 am

 

• During non-primetime hours, there will be more leniency for longer workout sessions.

 

5. Individual Disinfectant Spray bottles:

In our ongoing efforts to prevent covid-19 virus transmission in our clubs, we will continue to provide individual disinfectant spray bottles to all members to enable disinfection of equipment before and after each use.

 

6. Spotting and Super Setting Permitted:

We will allow members to “Spot” other members, but masks must be worn by both participants (the member performing the exercise and the spotter) while spotting.  When super setting, the member must disinfect the equipment in between each set performed so if another member uses the same equipment in between the super sets, it has been properly sanitized.

 

EFFECTIVE MONDAY, SEPTEMBER 20th:

 

AMENITY RE-OPENING UPDATE:

 

The wait is over!  We are excited to re-opening the amenities listed below:

 

1) GROUP EXERCISE CLASSES (where applicable): Registration for classes will be required through our Gold’s Gym BC app. A full description of classes, instructors and class times will be provided at each location where group classes are offered. 

2)  Pool/ Hot Tub/ Steam Rooms/ Tanning Beds (Langley): Open (limited capacity)
3)  Shower Facilities: Open at all locations (limited capacity)

4)  Saunas (where applicable): Open where applicable (limited capacity)

5)  Lockers: Open at all locations

 

The amenities listed below will remain unavailable until further notice.

 

1)  Kid’s Club (where applicable)

For the safety of our members and staff, Kid’s Club will not be re-opening at this time as the vaccine cannot be administered to children under the age of 12 years old. This results in a potential higher risk of virus transmission and possible closure of our facilities, should an outbreak occur.

 

Thank you for being such incredible members, for continuing to support us and our entire Gold’s Gym community throughout these continual changes!  For any questions you may have regarding this member update, please contact membersupport@goldsgymbc.ca.

 

Thank You and Stay Strong!

 

Gold’s Gym British Columbia

Dear Member,

In compliance with the Public Health Order for Vaccine Passports EFFECTIVE MONDAY SEPTEMBER 13th clients and customers of non-essential businesses will be required to show proof of vaccination status. Throughout the pandemic, we have and will continue to abide by the Public Health Orders to keep our members and staff safe, and ultimately keep our clubs open.

What does this mean for members?

All members must show proof of their vaccination status along with a government issued photo ID as of Monday September 13th, 2021.

First dose is required until October 24th, 2021, when it will then be required to show proof of full vaccination. Once your status is verified it will remain on your account. If you only have one dose, you will be required to update you status as soon as you receive your second dose or by October 24th.

Your Check-in Process:

1. Have your proof of vaccination ready, either as a digital copy on your mobile device or your physical card

2. Present your government issued photo ID along with your vaccine status for verification

3. Verification will be saved on your members account to ensure efficient future check-ins

4. If you are only partially vaccinated you will be required to update your status no later then October 24th, 2021

A physical copy of your immunization record or vaccine card will be temporarily accepted until September 26th, 2021 at which point we will require the BC Vaccine Card. For more information on the vaccine passport and to obtain your vaccination status card visit the government of BC website.

We’re committed to providing a safe space for both members and staff. We thank you for your patience, understanding and ongoing support as we navigate these changes together.

Thank You and Stay Strong,

Gold’s Gym British Columbia

If you have any questions or concerns, please email us at membersupport@goldsgymbc.ca

Dear Member,

In compliance with the updated Public Health Order, EFFECTIVE WEDNESDAY AUGUST 25, Masks will be mandatory at all times unless actively working out. Masks must be worn when in all common areas, including while in the change rooms and moving around the facility. This mandate will be in effect for the next three (3) weeks, until at least Monday, September 13th.

This change is in line with the latest update from Public Health, requiring masks to be worn in all indoor settings.

With regards to the update on the vaccine passport, we are waiting for more information from Public Health, as we receive these updates we will keep you all informed.

We’re dedicated to providing a safe space for both members and staff. All of our existing policies will remain in place, current Club Policies can be found HERE.

Thank You and Stay Strong,

Gold’s Gym British Columbia

If you have any questions or concerns, please email us at membersupport@goldsgymbc.ca 

Dear Valued Member,

We are excited to be moving into Phase 3 of BC’s restart plan tomorrow, July 1st 2021. There are some exciting changes and some protocols that will remain in place for your health and safety.

These adjustments are in line with the recommendations from Provincial Health. This is to ease our transition from COVID-19 Safety Plans to Communicable Disease Plans.

Changes in our protocols:

Mask Policy:

Masks will no longer be mandatory, but highly recommended for members especially when entering, leaving and moving around the facility between equipment. Staff will still be required to wear masks at all times while on shift.

Lockers:

We will now provide limited access to lockers in the changerooms for your belongings. Please use the designated lockers as we will no longer be allowing gym bags in all workout areas. There will be proper physical distancing between lockers.

Gold’s Gym Passport:

We will re-activate the Gold’s Gym Passport/Travel Pass but limited to within Canada.

Protocols that will remain in place:

Temperature Checks & Sanitization: 

COVID-19 questions and temperature checks will still be performed upon entry to the facility. If you are feeling sick or suspect you may be ill, please stay at home. Please cover your mouth if you need to cough or sneeze. Hand sanitization will be required before entering the facility.

Individual Spray Bottles:

We will still provide each member with an individual spray bottle for cleaning equipment before and after use.

Physical Distancing:

Cardio equipment will be spaced out a minimum of 2.5 metres to maintain physical distancing between high-intensity equipment. We will not be allowing spotting or supersetting at this time.

Reduced Capacity:

To ensure we are not overcrowded; we will still have capacity limits in place to help maintain physical distancing. As we monitor BC’s progress, we will update our club capacities accordingly. Please check our live tracker for up to date capacity at our clubs.

Amenities Still Unavailable:

Showers, Saunas, Steam Rooms*, Hot Tub*, Swimming Pool*, Tanning* and Child Minding* will remain closed until further notice.

*where applicable

Group Exercise:

As per our update two weeks ago, our Group Exercise program will remain suspended. We are anticipating the return early fall as we redesign the program with some exciting changes. We are confident these changes will elevate your experience in each class. Stay tuned for more updates!

We will be closely monitoring the progress of the full vaccination numbers in the province and will reassess our covid policies, providing you with updates accordingly. Your health and safety continues to be our top priority!

Thank you again for your patience, understanding and commitment throughout the past year. It has been a challenging time for all of us and we greatly appreciate you, our Gold’s Gym Community for your continued support.

 

Yours in health,

Gold’s Gym British Columbia

Dear Valued Member,

 

Gold’s Gym BC has and always will make your health and safety a priority. We have exceeded workplace and local public health guidelines. Including enforcement of the mask mandate, proper physical distancing, increased spacing between equipment, reduced club capacity, use of an electrostatic disinfectant sprayer on high-touch areas and surfaces, providing members with individual use disinfectant spray to clean equipment before and after use.

 

Despite our significant efforts, we have received a notification that there were individuals who attended our Langley location that tested positive for COVID-19.

As a precautionary measure, and for the safety of our staff and members, we will be closing our Langley location for the next ten (10) days beginning Wednesday, May 26th and ending Saturday, June 5th. 

We will reopen our facility on Sunday, June 6th at 7:00am.

This will allow us to conduct an extensive deep clean of the entire facility ensuring a safe return for our members and staff when we reopen.  For all multi-club members, you will have access to our other Gold’s Gym BC locations. We will provide a complimentary extension to all memberships for a period of 10 days – added to the end of your membership term.  For members who have scheduled personal training sessions during the closure dates, you will be contacted to reschedule your training sessions.

 

Members are advised to continue to follow COVID-19 guidelines. Self-monitor for symptoms, if you start to develop symptoms of COVID-19, isolate yourself from others and contact your health care provider or Local Public Health Authority. For more information please visit: Public Health Agency of Canada.

 

We will continue to work directly with local Public Health authorities and will provide further information and updates.  We thank you for your understanding and continued support during this time.

If you have any questions or concerns, please reach out to membersupport@goldsgymbc.ca

 

Sincerely,

Gold’s Gym British Columbia

January 21, 2021

Gold’s Gym BC – Member Update

Session Update

As Covid-19 cases in B.C. remain high and with Provincial Health and Safety restrictions still in effect, we have done our best to implement changes to our workout session schedules without compromising the safety and health of our members and staff.

  • Staying open and maintaining the safest workout environment to service our members remains our highest priority.
  • Group exercise classes and certain amenities will remain suspended until further notice.
  • All safety protocols will remain in place regarding cleaning and sanitization, wearing of masks and maintaining a physical distance of 6’ or more to ensure the safety of our Members and Staff, as we comply with strict Provincial and Municipal Health and Safety Orders and Guidelines.

MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES                                          
Staff will continue to abide by Gold’s Gym Restart Plan Protocols and Guidelines regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies (Please go to www.goldsgymbc.ca and select “CLUB PROTOCOLS” for more detailed information and to familiarize your self with our additional club policies due to Covid-19).

The following changes will be made on Monday, February 1st, 2021:

  1. Our current reservation system will remain in effect and Club Capacity limits will remain the same, based on the size of each individual club:
  2. a) University Marketplace, Vancouver = 30 members maximum per time slot
  3. b) West Broadway, Vancouver = 60 members maximum per time slot
  4. c) Port Coquitlam = 75 members maximum per time slot
  5. d) Langley = 75 members maximum per time slot
  • A reservation guarantees you a spot for that session. Members who don’t reserve will be allowed entry ONLY IF there is available space for that session. Reservations can be booked exactly seventy-two (72) hours in advance of a workout session. ONLY ONE (1) WORKOUT SESSION RESERVATION, PER MEMBER, PER DAY is permitted!
  • If you cannot make your session time, please cancel your session as soon as possible so other members can book for that time slot. Cancellation for a reserved session time has been modified to ten (10) minutes prior to the workout session start time for your convenience. 
  • You will receive a 24-hour email confirmation for your reservation and a thirty (30) minute text message to confirm your attendance prior to your booked session time.

If you need to cancel your reservation, you can do so by selecting “Cancel” on your session confirmation text to avoid incurring a “NO SHOW FEE”.  The cancellation must be sent no later than 10 minutes before the start of your reserved session time. 

  • If a member has a reservation, does not cancel the session and does not show up 15 minutes into the session time, the member will be considered a “NO SHOW”, be charged a $10.00 + GST fee, and the reservation time slot will be forfeited to allow other members who are waiting to take that workout session time.
  1. Member walk-ins will be permitted, but be limited to available space based on Club capacity:
  2. a) If there is available space (less than the maximum allowable for any session as specified above for the club you are attending), a member who does not have a reservation may take a spot immediately and will not be required to wait 15 minutes before being able to check-in for that session. The member MUST still make a reservation on com for contact tracing purposes.
  3. b) If the session is full (at maximum capacity), signage will indicate where walk-ins are to line up (socially distanced). If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to see if capacity becomes available. As Members leave the Club, waiting Members will be permitted entry on a one-in one-out basis. These Members must be checked in, register themselves on myiclubonline.com AND agree to leave the Club at the end of the Member use period, regardless of the Club entry time.
  4. c) Back-to-Back workout sessions will be permitted ONLY IF CLUB CAPACITY ALLOWS: Members are permitted to reserve ONLY ONE (1) workout session per day, however if the member would like to attend the following session and there is available space, they are welcome to join the next session if the next session is not at full capacity.  The member will still be required to exit the facility at the end of their first session and check-in again for their second session.  The member MUST register themselves on com for the second session for contact tracing purposes.  If the session is full, please reference 2b) above for the procedure to follow.
  5. Masks and Face Coverings: It is still mandatory for members to always wear their masks while in the club, including during Personal Training Sessions.  For the safety of all, we ask that all members please wear a mask and maintain a 2-metre distance from others in the facility.  Our goal is to eliminate potential exposures within our facilities.
  6. WORKOUT SCHEDULE CHANGES:
  7. a) HOURS OF OPERATIONS FOR GOLD’S GYM WEST BROADWAY – NO CHANGE

WEEKDAY:  Mon-Fri | 5:00 am- 10:45 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 9:30 pm ending at 10:45 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Session 4:  9:30 am to 10:45 am
Session 5:  11:00 am to 12:15 pm
Session 6:  12:30 pm to 1:45 pm
Session 7:  2:00 pm to 3:15 pm
Session 8:  3:30 pm to 4:45 pm
Session 9:  5:00 pm to 6:15 pm
Session 10:  6:30 pm to 7:45 pm
Session 11:  8:00 pm to 9:15 pm
Session 12: 9:30 pm to 10:45 pm
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 8:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm).  NO CHANGE

Reservation Schedule:
Session 1:  7:00 am to 8:15 am
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Session 4:  11:30 am to 12:45 pm
Session 5:  1:00 pm to 2:15 pm
Session 6:  2:30 pm to 3:45 pm
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm
End of Sessions

 

MODIFIED HOURS OF OPERATIONS FOR GOLD’S GYM UNIVERSITY MARKETPLACE

WEEKDAY:  Mon-Fri | 6:30 am- 10:45 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 9:30 pm ending at 10:45 pm)

 

Reservation Schedule:

Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Session 3:  9:30 am to 10:45 am
Session 4:  11:00 am to 12:15 pm
Session 5:  12:30 pm to 1:45 pm
Session 6:  2:00 pm to 3:15 pm
Session 7:  3:30 pm to 4:45 pm
Session 8:  5:00 pm to 6:15 pm
Session 9:  6:30 pm to 7:45 pm
Session 10:  8:00 pm to 9:15 pm
Session 11: 9:30 pm to 10:45 pm
End of Sessions

WEEKEND:  Sat-Sun | 8:15 am – 8:00 pm (Book workouts every 1 hour 15 minutes.

Last workout reservation booking will be 6:00 pm)

Reservation Schedule:
Session 1:  8:15 am to 9:30 am
Session 2:  9:45 am to 11:00 am
Session 3:  11:15 am to 12:30 pm
Session 4:  12:45 pm to 2:00 pm
Session 5:  2:15 pm to 3:30 pm
Session 6:  3:45 pm to 5:00 pm
Session 7:  5:15 pm to 6:30 pm
Session 8:  6:45 pm to 8:00 pm
End of Sessions

 

EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM PORT COQUITLAM

AND LANGLEY

WEEKDAY:  Mon-Fri | 5:00 am- 10:45 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 9:30 pm ending at 10:45 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Session 4:  9:30 am to 10:45 am
Session 5:  11:00 am to 12:15 pm
Session 6:  12:30 pm to 1:45 pm
Session 7:  2:00 pm to 3:15 pm
Session 8:  3:30 pm to 4:45 pm
Session 9:  5:00 pm to 6:15 pm
Session 10:  6:30 pm to 7:45 pm
Session 11:  8:00 pm to 9:15 pm
Session 12: 9:30 pm to 10:45 pm
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 8:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)

Reservation Schedule:
Session 1:  7:00 am to 8:15 am
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Session 4:  11:30 am to 12:45 pm
Session 5:  1:00 pm to 2:15 pm
Session 6:  2:30 pm to 3:45 pm
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm
End of Sessions

* A 15-minute maximum intermission will occur after each session to ensure a reset of all cleaning supplies and a full deep clean is conducted; Members will be able to complete their workouts within their scheduled block of time. We will begin to check-in members as soon as the club has been sanitized and ready to check members in.

AMENITY GUIDELINES UPDATE

1)  Towel Service (where applicable):  Will Remain Unavailable until further notice
2)  Lockers:  Will Remain Closed until further notice
3)  Shower Facilities: Will Remain Closed until further notice
4)  Saunas/Steam Rooms/Pool (where applicable):  Will Remain Closed until further notice
5)  Kid’s Club (where applicable): Will Remain Closed until further notice

We have determined that in the best interest of members and staff safety, we will postpone the reopening of the above amenities until the curve of cases in B.C. have flattened and active cases reduced to a nominal level.  We will provide advanced notice and inform all members when any of the above amenities become available.
TOUCHLESS ENTRY | CHECK IN PROCESS | REGISTER (POS SYSTEM)
· No out of town guests will be allowed to enter the clubs; A local provincial driver’s license or valid ID is required for all guests, no exceptions.
· Members will continue to use a touchless scan in process to scan their key fob on the scanner, which will be placed on the counter.
· Cash will be accepted.  A credit/ debit card may be used with chip reader “tap”  or card stored on file

CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including cardio and strength equipment, floors, high touch areas, door handles, etc.
· Members will be required to wipe down equipment and surfaces before and after each use with wipes/ medical grade disinfectant (spray bottles).
· Daily cleaning protocols with Health Canada approved medical-grade disinfectant cleaning solutions, additional refill stations for wipes, sprays, and bottles, and paper towel dispensers and hand sanitizers accessible on the workout floor.
· Bioesque is a botanical Disinfectant Solution we will be using, which is biodegradable, non-toxic and non-irritating.  Formulated without phthalates, propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.  Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)

CODE OF CONDUCT
· All Members who have not already done so will be required to review and sign a digital update to the Member Code of Conduct agreeing to abide by the new Gold’s Gym cleaning standards as well as safe physical distancing practices of at least 6′ apart while using the gym.  A liability waiver will be provided upon arrival at the club which must be filled in, signed, and submitted to a Gold’s Gym British Columbia representative DURING YOUR FIRST VISIT to the gym. The liability waiver form MUST be signed and submitted to Gold’s Gym B.C, for access to the club or admittance will not be granted, NO EXCEPTIONS.
· All Members will still be required to re-affirm no contact or exposure to Covid-19 every time they workout at the facility by way of verbal declaration prior to check- in and entrance to the facility, as well as exhibit NO SYMPTOMS related to Covid-19 (which includes fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite).  If staff or Member(s) exhibit any Covid-19 related illness, they will be denied entry into our facilities, asked to return home to self-isolate and contact the appropriate Health Authority at *811.
· All Members will be required to confirm they are not living or been around anyone who is sick, quarantined or self-isolating.

TEMPERATURE CHECKS
· All Members must continue to complete and pass a temperature check administered prior to entering the club.  Entry will only be allowed if the Member’s temperature registers less than 37.5 degrees Celsius. NO EXCEPTIONS!
· Members WILL BE required to allow a temperature check EVERY TIME they enter the facility for a Workout.
· All Staff WILL BE required to have their temperature taken once at the start of their scheduled shift; Any Staff with a reading at or above 37.5 degrees Celsius will have their shift immediately ended, sent home to self-isolate and be required to contact the Public Health Authority.
-The staff member affected must be medically cleared prior to their return to work.

PROTECTIVE GEAR | MASKS & GLOVES
· Members are required to wear a mask while in the facility.
· All Staff ARE REQUIRED to wear masks & gloves at all times while
working in the facility.

Thank you for being such incredible members and for continuing to support
and be part of the Gold’s Gym family!!

Thank You and Stay Strong!
Gold’s Gym British Columbia

November 16, 2020

Gold’s Gym BC – Member Update

Mask Wearing Protocols

 

As Covid-19 cases in the Fraser Valley and Lower Mainland continue to rise, we aim to keep our members and staff as safe as possible. We will continue practicing and enforcing our Covid-19 protocols, additionally we are introducing new measures at all Gold’s Gyms locations.

Our NEW mask policy will be in effect as of Monday, November 16th, 2020.

The B.C. Health Authority has advocated that wearing a mask significantly reduces the spread and transmission of Covid-19. By complying with this new protocol, we add another layer of protection for everyone who attends our fitness clubs.

We are continuing our commitment to provide our members with the safest fitness environment possible through our current policies listed here:

1) A reservation system for booking workout sessions (for accurate contact tracing purposes)

2) Limiting the number of members per workout session (varies per club but no more than 30% of maximum occupancy loads, well below the 50% allowable)

3) Member pre-screening before entry into the club (temperature check and Covid exposure questions)

4) Providing individual spray bottles to each member for safe cleaning of equipment before and after use (eliminating the use of shared communal spray bottles)

5) Maintaining physical distancing of a minimum six (6) feet between staff and other members when in the club

6) Thorough club cleaning and disinfecting of all high touch surfaces AFTER EVERY workout session and group exercise class (including but not limited to changerooms, floors, spray bottles, weights, cardio equipment, equipment attachments, functional turf areas, etc.)

7) Staff wearing masks and gloves at all times.

8) Members will be required to wear a mask at all times in our facilities unless actively working out. This includes any movement around the facility and any time between equipment.

We are all in this together! At a time when further Provincial restrictions may be enforced, we are working to remain open for the physical and mental well-being of our members. Let us all do our part to keep our Gold’s Gym community as safe as possible during these challenging times.

Thank you in advance for understanding and adhering to the new policy.

Gold’s Gym British Columbia

November 07, 2020

Gold’s Gym BC – Member Update

Provincial Health Order

 

Dear Valued Gold’s Gym BC members,

In compliance with the Provincial Health order made today by Dr. Bonnie Henry and Health Minister Adrian Dix, we will be suspending ALL group fitness classes at all Gold’s Gym BC facilites. This includes indoor cycling, yoga, dance and all other Group Fitness classes. The order is in effect for 2 (two) weeks starting November 7, 2020 at 10pm to midnight on November 23, 2020.

We are pleased to announce that we will remain OPEN for regular Workout Sessions and Private Personal Training Sessions.

Our Covid-safety protocols will remain in place and enforced. This includes reserving time slots, pre-screening staff and members, cleaning of equipment before and after use, maintaining social distancing within our facilities and full club cleanings between each workout session.  We will also continue to monitor staff with a daily health check upon their arrival for each shift.

We also ask that you do not come to the Club for any reason if you feel unwell, are experiencing any symptoms, are awaiting results of a COVID-19 test, or have recently travelled. As an additional precaution, we strongly encourage all individuals wear a mask when circulating in common areas of the Club. Within our Clubs, masks and gloves are still mandatory for all staff.

We will work closely with the Public Health Authority to submit a revised Group Exercise Covid Safety Plan for review. Once approved we would resume delivering our Group Fitness Programming for our members. We will continue to provide member updates based on any new Public Health Authority orders or changes to orders already imposed.

We also want to say ” Thank You” to all Gold’s Gym B.C. members and staff for adhering to our covid protocols and policies since our reopening. We are incredibly proud to have members and staff who genuinely care for one another’s health and safety! Through everyone’s consistent efforts, we will continue to provide the safest fitness environment!

Should you have any questions or concerns regarding this announcement, please email us at membersupport@goldsgymbc.ca. It will be our pleasure to assist you.

Thank you.
Gold’s Gym British Columbia

Sept 09, 2020
Gold’s Gym BC – Member Update

Phase 3

Dear Members

First, we want to thank you for your tremendous support from the time we reopened our facilities at the beginning of June. We appreciate your understanding and continued cooperation, complying with our Covid-19 protocols that remain in place for the safety of all members and staff. For those members who replied to our member survey, we thank you for your valuable input! We have compiled the survey responses and have taken your suggestions and feedback to heart.

Due to the increase in Covid-19 cases in B.C., we were not able to accommodate all of your recommendations, but we have done our best to implement as many as possible without compromising the safety and health of our members and staff as maintaining a safe workout environment remains our highest priority. All aspects from Phase 1 and 2 will remain in place regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Guidelines.

MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES                                          
Staff will continue to abide by Gold’s Gym Restart Plan Protocols and Guidelines regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies (Please go to www.goldsgymbc.ca and select “CLUB PROTOCOLS” for more detailed information and to familiarize yourself with our additional club policies due to Covid-19).

The following changes will be made on Monday, September 14th, 2020:  

1) Our current reservation system will remain in effect, and Club Capacity
limits will remain the same, based on the size of each individual club:

  1.   a)  University Marketplace, Vancouver = 30 members maximum per time slot           
      b)  West Broadway, Vancouver = 60 members maximum per time slot
        c)  Port Coquitlam = 75 members maximum per time slot
        d)  Langley = 75 members maximum per time slot

A reservation guarantees a spot for that session. Members who don’t reserve will be allowed entry ONLY IF there is available space for that session. Reservations can be booked exactly seventy-two (72) hours in advance of a workout session OR group exercise class session. ONLY ONE (1) WORKOUT SESSION OR CLASS RESERVATION, PER MEMBER, PER DAY is permitted! Members are NOT permitted to reserve BOTH on the same day. Members must choose one or the other, and due to capacity limitations, you cannot book a Group Fitness class session and then use the main workout facility in lieu of attending the class. If a member books both in one day, reserves more than one (1) session per day and/ or books a Group Fitness class session but instead use the main workout facility and does not attend the class, the member will be restricted from reserving ANY session for one (1) week from the date of the infraction. Once members successfully reserve a workout session, the member will receive a 24-hour email confirmation and a two (2) hour text message confirmation prior to the booked session time.

Members will still be charged ($10 + GST) if they “NO SHOW” for their booked session. If you cannot make your session time, please cancel your session as soon as possible so other members can book for that time slot. Cancellation for a reserved session time remains at a minimum two (2) hours prior to the workout session start time. If a member does not show up 15 minutes into their reserved session time and has not cancelled within the minimum two (2) hour cancellation notice period, the member will be considered a “NO SHOW”, be charged a $10 fee, and their reservation spot will be forfeited. We will allow other members who are waiting to take that spot for that session time.

2) Member walk-ins will be permitted, but be limited to available
space based on Club capacity:

  1. a) If there is available space (for example: only 55 out of 75 sessions are reserved), a member who does not have a reservation may take a spot immediately and will not be required to wait 15 minutes before being able to check-in for that session. The member can book a reservation on the spot for the session. The member MUST still make a reservation on com for contact tracing purposes.
  2. b) If the session is full, signage will indicate where walk-ins are to line up. If there are no available spots, the Member is permitted to wait in the approved waiting area outside of the Club to wait for a spot to become available. As Members leave the Club, waiting Members will be permitted access to the club on a one-in-one-out basis, as long as they intend to use the same area as the departing Member. These Members must be checked in, register themselves on com AND agree to leave the Club at the end of the Member use period, regardless of the Club entry time.
  3. c) Back-to-Back workout sessions will be permitted ONLY IF CLUB CAPACITY ALLOWS: Members are permitted to reserve ONLY ONE (1) workout or GGX class session per day (not one of each) however if the member would like to attend the following session, they are welcome to join the next session if the next session IS NOT at full capacity. The member will still be required to exit the facility at the end of their first session and repeat the check-in process again to attend the second session. The member MUST reserve the session on com for the second session for contact tracing purposes. If the session is full, please reference 2b) above and follow the procedure.

3) Masks and Face Coverings: It is not mandatory for members to wear their masks while actively engaging in rigorous exercise, including Personal Training Sessions and Group Fitness Classes, however for the safety of all, we ask that all members please wear a mask as much as possible inside the Club and maintain a 2-metre distance from others in the facility. We recommend that members carry their mask with them at all times and ask that members wear a mask when entering and exiting the Club, to and from the change room, while in the changeroom/ washroom area, while taking a tour, waiting for a class etc. Our goal is to minimize potential exposures within our facilities.

4) WORKOUT SCHEDULE CHANGES:

  1. a) MODIFIED HOURS OF OPERATIONS FOR GOLD’S GYM WEST BROADWAY
    WEEKDAY: Mon-Fri | 5:00 am- 10:45 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 9:30 pm ending at 10:45 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
NEW Modified Workout Session Times
Session 4:  9:30 am to 10:45 am
Session 5:  11:00 am to 12:15 pm
Session 6:  12:30 pm to 1:45 pm
Session 7:  2:00 pm to 3:15 pm
Session 8:  3:30 pm to 4:45 pm
Session 9:  5:00 pm to 6:15 pm
Session 10:  6:30 pm to 7:45 pm
Session 11:  8:00 pm to 9:15 pm
Session 12: 9:30 pm to 10:45 pm
End of Sessions

WEEKEND: Sat-Sun | 7:00 am – 8:15 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 6:00 pm)

Reservation Schedule:
Session 1:  7:00 am to 8:15 am
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
New Modified Workout Session Times – EXTRA NEW session at 7:00 pm
Session 4:  11:30 am to 12:45 pm
Session 5:  1:00 pm to 2:15 pm
Session 6:  2:30 pm to 3:45 pm
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm (NEW SESSION)
End of Sessions

  1. b) MODIFIED HOURS OF OPERATIONS FOR GOLD’S GYM UNIVERSITY MARKETPLACE
    WEEKDAYS: Mon-Fri | 6:30 am- 9:45 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 8:45 pm)

Reservation Schedule:
Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Session 3:  9:30 am to 10:45 am
Break for Cleaning: 10:45 am to 11:15 am (30 minutes)
Session 4:  11:15 am to 12:30 pm
Session 5:  12:45 pm to 2:00 pm
Session 6:  2:15 pm to 3:30 pm
Break for Cleaning: 3:30 pm to 4:00 pm (30 minutes)
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm
Session 10:  8:30 pm to 9:45 pm
End of Sessions

WEEKENDS:  Sat-Sun | 8:15 am – 8:00 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 6:45 pm)

Reservation Schedule:

Session 1:  8:15 am to 9:30 am
Session 2:  9:45 am to 11:00 am
Session 3:  11:15 am to 12:30 pm
NEW Modified Session Times – NEW EXTRA session at 6:45 pm
Session 4:  12:45 pm to 2:00 pm
Session 5:  2:15 pm to 3:30 pm
Session 6:  3:45 pm to 5:00 pm
Session 7:  5:15 pm to 6:30 pm
Session 8:  6:45 pm to 8:00 pm
End of Sessions

  1. c) EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM PORT COQUITLAM AND LANGLEY
    WEEKDAY: Mon-Fri | 5:00 am- 10:00 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 8:45 pm)Reservation Schedule:
    Session 1:  5:00 am to 6:15 am
    Session 2:  6:30 am to 7:45 am
    Session 3:  8:00 am to 9:15 am
    Break for Cleaning: 9:15 am to 9:45 am (30 minutes)
    Session 4:  9:45 am to 11:00 am
    Session 5:  11:15 am to 12:30 pm
    Session 6:  12:45 pm to 2:00 pm
    Break for Cleaning:  2:00 pm to 2:30 pm (30 minutes)
    Session 7:  2:30 pm to 3:45 pm
    Session 8:  4:00 pm to 5:15 pm
    Session 9:  5:30 pm to 6:45 pm
    Break for Cleaning: 6:45 pm to 7:15 pm (30 minutes)
    Session 10:  7:15 pm to 8:30 pm
    Session 11:  8:45 pm to 10:00 pm
    End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 7:15 pm (Book workouts every 1 hour 15 minutes. Last workout reservation booking will be 6:00 pm)

Reservation Schedule:
Session 1:  7:00 am to 8:15 am
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Break for Cleaning: 11:15 am to 11:45 am (30 minutes)
Session 4:  11:45 am to 1:00 pm
Session 5:  1:15 pm to 2:30 pm
Break for Cleaning: 2:30 pm to 3:00 pm (30 minutes)
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

* A minimum 15-minute intermission will occur after each session to ensure a reset of all cleaning supplies and a full deep clean is conducted; Members will be able to complete their workouts within their scheduled block of time. We will begin to check-in members 5 to 10 minutes prior to their session start time.

PHASE 3 RESTART PLAN: AMENITY GUIDELINES

1)  Towel Service (where applicable): Will Remain Unavailable until further notice
2)  Lockers: Will Remain Closed until further notice
3)  Shower Facilities: Will Remain Closed until further notice
4)  Saunas/Steam Rooms/Pool (where applicable): Will Remain Closed until
further notice
5)  Kid’s Club (where applicable): Will Remain Closed until further notice

As Covid-19 cases are on the rise in B.C., we have been advised that opening up the above amenities may increase the chances of Covid-19 transmission.  We have determined that in the best interest of members and staff safety, we will postpone the reopening of the above amenities until the curve of cases in B.C. has flattened, and active cases are reduced to a nominal level. We will provide advanced notice and inform all members when any of the above amenities become available.

CAPACITY
· Member capacity will meet municipal guidelines for distancing purposes;
1 hour and 15-minute maximum workout is provided.
· We will always have ample staff in the club to ensure we maximize cleaning
protocols, while still maintaining proper physical distancing requirements.

TOUCHLESS ENTRY | CHECK-IN PROCESS | REGISTER (POS SYSTEM)
· No out of town guests will be allowed to enter the clubs; A local provincial 
  driver’s license or valid ID is required for all guests, no exceptions.
· Members will continue to use a touchless scan in process to scan their key fob on
the scanner, which will be placed on the counter.
· Cash will be accepted. A credit/ debit card may be used with a chip reader
“tap” or card stored on file

CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone
cleanings in all areas of the gym, including cardio and strength equipment, floors,
high touch areas, door handles, etc.
· Members will be required to wipe down equipment and surfaces before and after
each use with wipes/ medical grade disinfectant (spray bottles).
· Daily cleaning protocols with Health Canada approved medical-grade disinfectant
cleaning solutions, additional refill stations for wipes, sprays, and bottles, and paper
towel dispensers and hand sanitizers accessible on the workout floor.
· Bioesque is a botanical Disinfectant Solution we will be using, which is
biodegradable, non-toxic and non-irritating. Formulated without phthalates,
propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.
Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)

CODE OF CONDUCT
· All Members who have not already done so will be required to review and sign a
digital update to the Member Code of Conduct agreeing to abide by the new Gold’s
Gym cleaning standards as well as safe physical distancing practices of at least 6′
apart while using the gym. A liability waiver will be provided upon arrival at the club
which must be filled in, signed, and submitted to a Gold’s Gym British Columbia
representative DURING YOUR FIRST VISIT to the gym. The liability waiver form
MUST be signed and submitted to Gold’s Gym B.C, for access to the club or
admittance will not be granted, NO EXCEPTIONS.
· All Members will still be required to re-affirm no contact or exposure to Covid-19
every time they workout at the facility by way of verbal declaration prior to check-in
and entrance to the facility, as well as exhibit NO SYMPTOMS related to Covid-19
(which includes fever, chills, cough, shortness of breath, sore throat and painful
swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches,
fatigue or loss of appetite). If staff or Member(s) exhibit any Covid-19 related illness,
they will be denied entry into our facilities, asked to return home to self-isolate and
contact the appropriate Health Authority at *811.
· All Members will be required to confirm they are not living or been around anyone
who is sick, quarantined or self-isolating.

TEMPERATURE CHECKS
· All Members must continue to complete and pass a temperature check administered
prior to entering the club. Entry will only be allowed if the Member’s
temperature registers less than 37.5 degrees Celsius. NO EXCEPTIONS!
· Members WILL BE required to allow a temperature check EVERY TIME they enter
the facility for a workout.
· All Staff WILL BE required to have their temperature taken (twice) at the start and
midway through their scheduled shift; Any Staff with a reading at or above 37.5
degrees Celsius will have their shift immediately ended, sent home to self-isolate
and be required to contact the Public Health Authority. The staff member affected
must be medically cleared prior to their return to work.

PROTECTIVE GEAR | MASKS & GLOVES
· Members are always recommended to wear a mask while in the facility except 
  when performing vigorous exercise as well as bring their own towel.
· All Staff ARE REQUIRED to wear masks & gloves at all times while working
in the facility.

This month of September, we will re-commence billing of all membership dues as our complimentary hold period will have expired. You will regain access and use of our fitness facilities. All Club Enhancement fees that were deferred from being billed from March 18th to August 31st will be withdrawn in September 2020 from the payment method connected to your membership account. Should you have any questions, please send an email to membersupport@goldsgymbc.ca and in the subject line include the word “Club Enhancement”.

If you are still not comfortable with attending our facilities and wish to keep your membership on hold, please send an email to membersupport@goldsgymbc.ca and in the subject line include the word “HOLD”. Please refer to your membership contract regarding all applicable Hold Fees. Until we receive an email from you requesting an additional hold to your membership account, your membership payments will be re-activated as stated above. Due to the number of email requests, please allow 3 – 5 days to receive a response, however, if all hold requirements
are met, we will place your membership on hold from the original date of
your email request.

As always, we thank you for being such incredible members and for
continuing to be part of our Gold’s Gym family!!

Thank You
Gold’s Gym British Columbia

Dear Member,

 

We are excited to announce some changes that will improve your member experience.
**Effective Monday, March 15th, bookings will no longer be required at all Gold’s Gym BC facilities* 

In keeping with our commitment to providing a safe space for both members and staff we are, we are dedicated to providing a safe space for both members and staff. Our mask, cleaning, and social distancing policies will remain in place. All current Club Policies can be found at https://goldsgymbc.ca/reopening-protocols

What is Changing: 

• As of Monday, March 15th, we will be operating on a first come, first serve system. Advanced reservations will not be required to access our clubs.

• This will allow increased flexibility and accessibility for your workout schedule.

• Myiclubonline.com will still be accessible to members but will now only be available to update billing information or make a payment to your account.

 

To maintain safe social distancing within our clubs and prevent overcrowding, the maximum capacity for each Gold’s Gym facility

will be as follows:

a) University Marketplace, Vancouver = 40 members 

b) West Broadway, Vancouver = 70 members 

c) Port Coquitlam = 85 members 

d) Langley = 85 members 

 

What to Expect: 

• If there is space when you arrive, you will be granted access immediately.

• If the club is at capacity, signage will indicate the designated area where you are to wait in line, socially distanced, until space becomes available.

• As members exit the Club, you will be permitted entry on a one-out, one-in basis.

• All Covid-19 check-in procedures and protocols will remain in place and still apply.

• You will be required to check-in and check-out of your workout, using your key fob. If you have lost your key fob, please purchase one from the front desk of your home club.

 

What about ‘Prime Time’? 

• To maximize access for all members we will be strictly enforcing a time limit of 1 HOUR and 15 MINUTES  

 

Prime time affects ALL clubs during the following hours: 

a) WEEKDAYS:6:00 am to 9:00 am and 3:00 pm to 7:00 pm 

b )WEEKENDS:8:00 am to 11:00 am 

 

• Sign up boards will be stationed at platforms and squat racks with a time limit of 20 minutes maximum per slot during prime time hours

• For your convenience, a Club Capacity Indicator will be accessible on our website, www.goldsgymbc.ca, beginning Monday, March 15th, displaying real-time, the active number of members in our clubs and the number of spots remaining until maximum capacity is reached. We encourage you to check the Club Capacity Indicator prior to visiting our facilities to avoid congestion and long wait times.

Personal Training 

• Personal Training session reservations on myiclubonline.com will no longer be required.

• Personal Training sessions may now be booked for any available time during regular hours of operation.

• Please contact your personal trainer for more details or to book your training session.

Group Exercise

• Group exercise classes and certain amenities will remain suspended until further notice.

 

Other Club Amenities

Lockers, Shower Facilities, Saunas/Steam Rooms/Pool (where applicable), Kid’s Club (where applicable): Will Remain Unavailable until further notice

 

HOURS OF OPERATIONS FOR GOLD’S GYM WEST BROADWAY, PORT COQUITLAM and LANGLEY

WEEKDAY: Mon-Fri | 5:00 am- 11:00 pm  

WEEKEND: Sat-Sun | 7:00 am – 8:00 pm  

 

HOURS OF OPERATIONS FOR GOLD’S GYM UNIVERSITY MARKETPLACE 

WEEKDAY: Mon-Fri | 6:00 am- 10:30 pm   

WEEKEND: Sat-Sun | 8:00 am – 8:00 pm  

Thank you all for your continued support and for being incredible members of the Gold’s Gym BC family!!  Please visit our FAQ page on our website for more information.

 

 

Thank You and Stay Strong! 

Gold’s Gym British Columbia 

June 26 2020

Gold’s Gym BC – Member Update
Phase 2
Phase two Restart Plan and Gold’s Gym University Market Place Reopening

Dear Member

Following the reopening of three (3) of our Gold’s Gym B.C.’s fitness clubs, we wanted to update you on the progress of our “Three-Phase Restart Plan”.  First, we want to thank all of you for your understanding and patience as our online reservation system has had its share of technical glitches and challenges.  You helped us to identify booking issues for which we have found and implemented solutions. We took your suggestions and comments to heart and we are extremely thankful for your feedback.  That said, effective immediately we have made the following changes to our online reservation system:

 

1)  Upgrades to the myiclubonline.com reservation system which will reduce booking errors;

2)  Wait List options being completely removed from myiclubonline.com and now any timeslots showing available workout sessions can be booked on a first-come, first-served basis.

 

On Monday, July 06, 2020, the following changes will take effect:

 

3)  Increased capacity for each workout time slot, based on overall facility size:

a)University Marketplace, Vancouver = 30 members maximum per time slot

  1. b) West Broadway, Vancouver = 60 members maximum per time slot
  2. c) Port Coquitlam = 75 members maximum per time slot
  3. d)  Langley = 75 members maximum per time slot

4)  Adding a 5:00 am weekday early morning workout session time slot and 7:00 am weekend morning session time slot for ALL clubs.

5)  Adding an additional 10:15 pm weekday workout session time slot at West Broadway

As always, with these modifications our top priority is to continue providing an incredibly safe fitness environment for our staff and members so everyone can feel confident in visiting our clubs and get the exercise they need to stay healthy, both mentally and physically.  All Phase One Club Cleaning and Code of Conduct protocols will remain in full effect during Phase Two Opening!

 

GOLD’S GYM UNIVERSITY MARKETPLACE RE-OPENING ANNOUNCEMENT:

It had now been three (3) weeks since we reopened our doors at Gold’s Gym West Broadway and over two (2) weeks since we opened Gold’s Gym Port Coquitlam and Gold’s Gym Langley.  We are proud to announce the re-opening date for Gold’s Gym University Marketplace on Monday, July 06, 2020!  Reservations for workout sessions can be accessed on www,myiclubonline.com seventy-two (72) hours in advance of each workout session time.

If you are a Gold’s Gym British Columbia University Marketplace Vancouver member, we will reactivate billing of your membership dues on Monday, July 6th, 2020. We understand that despite our efforts to create a safe fitness environment for our Members, there may be some of you who are still not prepared to return to our fitness centre due to the ongoing Covid-19 situation. To address this concern, we have made available a complimentary hold up to August 31st, 2020 for University Marketplace Members who wish to keep their memberships inactive at this time. Continuing to keep your membership on hold will defer your membership dues and restrict entry into our clubs, until your membership billing is re-activated. Should you wish to place your membership on hold until August 31st, 2020, please send an email to membersupport@goldsgymbc.ca and in the subject line include the word “HOLD”.  If we do not receive an email, your membership payments will be re-activated as stated above. Due to the increased amount of email requests, please allow use 3-5 days to respond.  Your hold will be honored on the date we received your email request.

On September 1st, 2020, or once you reactivate your membership, whichever occurs first, your membership dues will start billing and you will regain access and use of our fitness facilities.  Keep in mind your membership contract will be extended by the equal amount of time your membership remained on hold.

 

MODIFIED HOURS OF OPERATIONS FOR GOLD’S GYM UNIVERSITY MARKETPLACE

WEEKDAYS:  Mon-Fri | 6:30 am- 8:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 8:45 pm)

Reservation Schedule:

Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Session 3:  9:30 am to 10:45 am
Break for Cleaning:  10:45 am to 11:15 am (30 minutes)
Session 4:  11:15 am to 12:30 pm
Session 5:  12:45 pm to 2:00 pm
Session 6:  2:15 pm to 3:30 pm
Break for Cleaning:  3:30 am to 4:00 am (30 minutes)
Session 7:  4:00 pm to 5:15 pm
Session 8:  5:30 pm to 6:45 pm
Session 9:  7:00 pm to 8:15 pm
End of Sessions

WEEKENDS:  Sat-Sun | 8:30 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  8:30 am to 9:45 am
Session 2:  10:00 am to 11:15 am
Session 3:  11:30 am to 12:45 pm
Break for Cleaning:  12:45 am to 1:30 am (45 minutes)
Session 5:  1:30 pm to 2:45 pm
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

GOLD’S GYM BRITISH COLUMBIA:  BEGINNING OF 2ND PHASE OF RESTART PLAN

We will also be launching Phase Two of our Re-start Plan.  As the number of Covid-19 cases in B.C. continue to remain at low, manageable levels, the Provincial Health Authority has responded by allowing more sectors of the economy to reopen and has relaxed some restrictions on local businesses.

We are still taking every precaution necessary based on the Health Authority and Work Safe BC requirements and recommendations to ensure a safe and healthy club experience for our members and staff.  That said, we are pleased to announce that on Monday, July 6th, 2020, Phase 2 of our Restart Plan will begin!  The 2nd Phase Restart Plan will include making available some additional amenities and programs for you to enjoy!

 

PHASE 2 RESTART PLAN:  AMENITY GUIDELINES

All aspects from Phase 1 will remain in effect regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Guidelines.

1)  Group Fitness (GGX), Yoga & Cycling Classes: OPEN!  Will operate at reduced class sizes. Class capacity has been pre-determined to adhere to mandated physical distancing protocols.  We will closely monitor and adjust the number of classes offered as well as class capacities, but always remain within Public Health Authority Guidelines and stay within safe limits.  Floor markers will be measured, clearly marked and secured to the studio floor to provide participants with minimum 8’ physical distancing to ensure proper distancing is maintained between participants while classes are in session.  Please check our website www.goldsgymbc.ca for all Group Exercise

Class times for your specific club location (Gold’s Gym University Marketplace will NO LONGER be offering Group Fitness Classes). If you are a member of Gold’s Gym UMP and wish to participate in Group Fitness Classes, you will be able to attend classes at Gold’s Gym West Broadway.

2)   Core Culture Juice Bar: OPEN! at all participating locations

3)   Water Filling Stations:  OPEN! at all locations

4)   PT 1 on 1:  Will continue to be available for personal training sessions with physical distancing and capacity guidelines in place (by session reservation only).

5)   CARDIO & STRENGTH MACHINES:  Will remain open, staggered at a minimum 6′ apart

6)   Towel Service (where applicable):  Will Remain Unavailable until Phase 3

7)   Lockers:  Will Remain Closed until Phase 3
8)   Shower Facilities: Will Remain Closed until Phase 3

9)   Saunas/Steam Rooms/Pool (where applicable):  Will Remain Closed until Phase 3

10) Kid’s Club (where applicable): Will Remain Closed


MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES                                          

Staff will continue to abide by Gold’s Gym Restart Plan Protocols and Guidelines as stated below regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies.


Phase 2
Facility Guidelines
EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM WEST BROADWAY

WEEKDAY:  Mon-Fri | 5:00 am- 11:30 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 10:15 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am (NEW SESSION)
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 4:  9:45 am to 11:00 am
Session 5:  11:15 am to 12:30 pm
Session 6:  12:45 pm to 2:00 pm
Break for Cleaning:  2:00 am to 2:30 am (30 minutes)
Session 7:  2:30 pm to 3:45 pm
Session 8:  4:00 pm to 5:15 pm
Session 9:  5:30 pm to 6:45 pm
Break for Cleaning:  6:45 pm to 7:15 pm (30 minutes)
Session 10:  7:15 pm to 8:30 pm
Session 11:  8:45 pm to 10:00 pm
Session 12: 10:15 pm to 11:30 pm (NEW SESSION)
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  7:00 am to 8:15 am (NEW SESSION)
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 4:  11:45 am to 1:00 pm
Session 5:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

Phase 2Facility Guidelines
EXTENDED HOURS OF OPERATIONS FOR GOLD’S GYM PORT COQUITLAM AND LANGLEY

WEEKDAY:  Mon-Fri | 5:00 am- 10:00 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 8:45 pm)

Reservation Schedule:
Session 1:  5:00 am to 6:15 am (NEW SESSION)
Session 2:  6:30 am to 7:45 am
Session 3:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 4:  9:45 am to 11:00 am
Session 5:  11:15 am to 12:30 pm
Session 6:  12:45 pm to 2:00 pm
Break for Cleaning:  2:00 am to 2:30 am (30 minutes)
Session 7:  2:30 pm to 3:45 pm
Session 8:  4:00 pm to 5:15 pm
Session 9:  5:30 pm to 6:45 pm
Break for Cleaning:  6:45 pm to 7:15 pm (30 minutes)
Session 10:  7:15 pm to 8:30 pm
Session 11:  8:45 pm to 10:00 pm
End of Sessions

WEEKEND:  Sat-Sun | 7:00 am – 7:15 pm (Book workouts every 1 hour 15 minutes.  Last workout reservation booking will be 6:00 pm)
Reservation Schedule:
Session 1:  7:00 am to 8:15 am (NEW SESSION)
Session 2:  8:30 am to 9:45 am
Session 3:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 4:  11:45 am to 1:00 pm
Session 5:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 6:  3:00 pm to 4:15 pm
Session 7:  4:30 pm to 5:45 pm
Session 8:  6:00 pm to 7:15 pm
End of Sessions

 

  • A 30-minute intermission will occur multiple times throughout the day to ensure areset of all cleaning supplies and a full deep clean is conducted; Members will beable to complete their workouts within their scheduled block of time. We will begin to check-in members 15-minutes prior to their session start time.

 

 BOOKING A WORKOUT SESSION TIME OR GROUP EXERCISE CLASS
· Booking a reservation for a Weights and/ or Cardio workout session or Group Exercise Class can be done at www.myiclubonline.com (separate bookings for the session you wish to attend)

  • Reservations can be booked exactly seventy-two (72) hours in advance of the workout session or group exercise class time and both are available on a first-come, first serve basis
  • ONLY ONE (1) WORKOUT SESSION OR CLASS RESERVATION, PER MEMBER, PER DAYis allowed!  You are NOT permitted to reserve one class and one workout session on the same day!  You must choose one or the other.  If you book both in one day, you will be restricted from reserving ANY session for one (1) week from the date of the infraction.  You will receive a 24-hour email confirmation and a two (2) hour text message confirmation prior to your booked session time.
  • If you cannot make your session time, please cancel your session as soon as possible so other members can book for that time slot.  Cancellation for a reserved session time remains at minimum two (2) hours prior to the workout session start time.  If a member does not show for their reserved session time and has not cancelled within the minimum two (2) hour cancellation notice period, there will be a $10 no-show fee assessed.
  • Please only book session times you know you will be able to attend to allow other members the opportunity to book sessions.
  • Please arrive ten (10) to fifteen (15) minutes prior to your reservation time to allow us to check you in efficiently.

CAPACITY
· Member capacity will meet municipal guidelines for distancing purposes; 1 hour and 15-minute maximum workout is provided.

  • We will always have ample staff in the club to ensure we maximize cleaning protocols while still maintaining proper physical distancing requirements.
    TOUCHLESS ENTRY | CHECK IN PROCESS | REGISTER (POS SYSTEM)
    · No out of town guests will be allowed to enter the clubs;A local provincial driver’s license or valid ID is required for all guests, no exceptions.
  • Members will continue to use a touchless scan in process to scan their key fob on the scanner, which will be placed on the counter.
  • For all retail purchases, members will scan the UPC code on the item they are purchasing to avoid physical contact.
  • Cash will be accepted.  A credit/ debit card may be used with chip reader “tap” or card stored on file

CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone cleanings in all areas of the gym, including cardio and strength equipment, floors, high touch areas, door handles, etc.

  • Members will be required to wipe down equipment and surfaces before and after each use with wipes/ medical grade disinfectant (spray bottles).
  • Daily cleaning protocols with Health Canada approved medical-grade disinfectant cleaning solutions, additional refill stations for wipes, sprays, and bottles, and paper towel dispensers and hand sanitizers accessible on the workout floor.
  • Bioesque is a botanical Disinfectant Solution we will be using, which is biodegradable, non-toxic and non-irritating.  Formulated without phthalates, propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.  Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)

CODE OF CONDUCT
· All Members who have not already done so will be required to review and sign a digital update to the Member Code of Conduct agreeing to abide by the new Gold’s Gym cleaning standards as well as safe physical distancing practices of at least 6′ apart while using the gym.  A liability waiver will be provided upon arrival at the club which must be filled in, signed, and submitted to a Gold’s Gym British Columbia representative DURING YOUR FIRST VISIT to the gym. The liability waiver form MUST be signed and submitted to Gold’s Gym B.C, for access to the club or admittance will not be granted, NO EXCEPTIONS.

  • All Members will still be required to re-affirm no contact or exposure to Covid-19 every time they workout at the facility by way of verbal declaration prior to check- in and entrance to the facility, as well as exhibit NO SYMPTOMSrelated to Covid-19 (which includes fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite).  If staff or Member(s) exhibit any Covid-19 related illness, they will be denied entry into our facilities, asked to return home to self-isolate and contact the appropriate Health Authority at *811.
  • All Members will be required to confirm they are not living or been around anyone who is sick, quarantined or self-isolating.

TEMPERATURE CHECKS
· All Members must continue to complete and pass a temperature check administered prior to entering the club.  Entry will only be allowed if the Member’s temperature registers less than 38 degrees Celsius. NO EXCEPTIONS!

  • Members WILL BE required to allow a temperature check EVERY TIME they enter the facility for a Workout.
  • All Staff WILL BE required to have their temperature taken (twice) at the start and midway through their scheduled shift; Any Staff with a reading at or above 38 degrees Celsius will have their shift immediately ended, sent home to self-isolate and be required to contact the Public Health Authority. The staff member affected must be medically cleared prior to their return to work.

PROTECTIVE GEAR | MASKS & GLOVES
· Members are always recommended to wear a mask while in the facility except when performing vigorous exercise as well as bring their own towel.

  • All Staff ARE REQUIRED to wear masks & gloves at all times while working in the facility.

TOUCHLESS ENTRY, CHECK IN PROCESS, & POS REGISTER (SAME AS PHASE 1 IN PHASE 2)
CLEANING SAME AS PHASE 1 AND INCLUDING:
· All Group Fitness Studios: Floors, Walls and Equipment will be disinfected after each class by Members and Staff

PHASE 3: RESTART PLAN DATE YET TO BE DETERMINED

All aspects from Phase 1 and 2 will remain in effect during Phase 3 regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Health Authorities Guidelines. Phase 3 will occur a minimum 30 days after Phase 2 begins.  At Phase 3, Gold’s Gym should be restored to full club operations (dependent on Provincial/ Municipal Guidelines and/ or Orders at that time) with enhanced and updated cleaning protocols & guidelines for physical distancing to assist with the safety of our Members and Staff.
         – Locker Rooms/ Showers: OPEN in Phase 3
         – Kid’s Club (where applicable): TBD
         – Saunas/Steam Rooms/ Pool (where applicable): OPEN in Phase 3
         – Towel Service (where applicable): AVAILABLE in Phase 3
We are working hard to continue to ensure that Gold’s Gym British Columbia remains a safe and trusted place for you to enjoy!  We thank you for being such incredible members and remaining part of the Gold’s Gym British Columbia community and family!

 

Thank You
Gold’s Gym British Columbia

May 2020
Dear Members
Following our recent announcement of Gold’s Gym B.C.’s fitness clubs reopening, we wanted to update you on our “Three-Phase Restart Plan,” that we have created for our fitness centres based on the Health Authority and Work Safe BC requirements and recommendations.
While we understand that this new process is an unconventional way of operating our fitness centres, our top priority is to provide a safe fitness environment for our staff and members so everyone can feel confident in coming to our clubs and getting the exercise they need to stay healthy, both mentally and physically.
GOLD’S GYM BRITISH COLUMBIA RESTART PLAN
Gold’s Gym British Columbia will re-open club operations in three different phases in recovery of the COVID-19 global pandemic. This plan is a brief overview of the various phases that comprise our conservative approach to reopening our four (4) clubs in the Lower Mainland. We are taking every precaution necessary based on the Health Authority and Work Safe BC requirements and recommendations to ensure a safe and healthy club experience for our members and staff.
 
MEMBER AND STAFF REQUIREMENTS FOR ALL PHASES
Staff must abide by Gold’s Gym Guidelines as stated below regarding all safety and health precautions before, during, and after their scheduled shift(s). Members must adhere to Provincial and local Municipal Guidelines as well as Gold’s Gym British Columbia’s Code of Conduct and Club Policies.
Phase 1
Facility Guidelines
MODIFIED HOURS OF OPERATIONS
Mon-Fri | 6:30 am- 10:15 pm
(Book workouts every 1 hour 15 minutes.
Last workout reservation booking will be 9:00 pm)
Reservation Schedule:
Session 1:  6:30 am to 7:45 am
Session 2:  8:00 am to 9:15 am
Break for Cleaning:  9:15 am to 9:45 am (30 minutes)
Session 3:  9:45 am to 11:00 am
Session 4:  11:15 am to 12:30 pm
Break for Cleaning:  12:30 pm to 1:00 pm (30 minutes)
Session 5:  1:00 pm to 2:15 pm
Session 6:  2:30 pm to 3:45 pm
Break for Cleaning:  3:45 pm to 4:15 pm (30 minutes)
Session 7:  4:15 pm to 5:30 pm
Session 8:  5:45 pm to 7:00 pm
Break for Cleaning:  7:00 am to 7:30 am (30 minutes)
Session 9: 7:30 pm to 8:45 pm
Session 10:  9:00 pm to 10:15 pm
End of Night Cleaning:  10:15 pm to 10:45 pm (30 minutes)

Sat-Sun | 8:30 am – 7:15 pm
(Book workouts every 1 hour 15 minutes.
Last workout reservation booking will be 6:30 pm)
Reservation Schedule:
Session 1:  8:30 am to 9:45 am
Session 2:  10:00 am to 11:15 am
Break for Cleaning:  11:15 am to 11:45 am (30 minutes)
Session 3:  11:45 am to 1:00 pm
Session 4:  1:15 pm to 2:30 pm
Break for Cleaning:  2:30 pm to 3:00 am (30 minutes)
Session 5:  3:00 pm to 4:15 pm
Session 6:  4:30 pm to 5:45 pm
Session 7:  6:00 pm to 7:15 pm
End of Night Cleaning:  7:15 pm to 7:45 pm (30 minutes)
 
· A 30-minute intermission will occur multiple times throughout the day to ensure a reset of all cleaning supplies and a full deep clean is conducted; Members will be able to complete their workouts within their scheduled block of time. Members may not enter & check in during the 30-minute Cleaning Intermissions. Once the Cleaning Intermission has expired, the next block of scheduled Members will be allowed to check-in.
 BOOKING A SESSION TIME
· Booking a reservation for a session can be done at www.myiclubonline.com.  
· Reservations can be booked for up to three days in advance and will be booked   
  on a first-come, first serve basis
· ONLY ONE (1) RESERVATION PER MEMBER PER DAY will be
allowed. You will receive a 24 hour email confirmation and a 2 hour text
message confirmation prior to your booked session time.  
· If you cannot make your session time, please cancel your session as soon as 
  possible so other members can book for that time slot.  Minimum cancellation 
  time is 2 hours prior to the session start time.  If a member does not show for  
  their reserved session time and has not cancelled within the minimum 
  cancellation notice period of 2 hours, there will be a
  $10 no-show fee assessed.
· Please only book session times you know you will be able to attend to allow
other members the opportunity to book sessions
· Please arrive 5 to 10 minutes prior to your reservation time to allow us to
  check you in efficiently
 
CAPACITY
· Member capacity will meet municipal guidelines for distancing purposes;
  1 hour and 15-minute maximum workout is provided
· We will have ample staff in the club at all times to ensure we maximize
cleaning protocols while still maintaining proper physical distancing
requirements.
TOUCHLESS ENTRY | CHECK IN PROCESS | REGISTER (POS SYSTEM)
· No out of town guests will be allowed to enter the clubs;
  A local provincial driver’s license or valid ID is required for all guests
· Members will use a touchless scan in process to scan their key fob on the 
  scanner, which will be placed on the counter
· For all retail purchases, members will scan the UPC code on the item they are 
  purchasing to avoid physical contact
· Cash will be accepted.  A credit/ debit card can be used with the
  chip reader “tap” or card stored on file
CLEANING
· Staff in each club will be re-focused from normal duties and dedicated to zone 
  cleanings in all areas of the gym, including cardio and strength equipment,
floors, high touch areas, door handles, etc.
· Members will be required to wipe down equipment and surfaces after each use 
  with the wipes/ medical grade cleaners provided
· Daily cleaning protocols updated with extensive checklists for medical-grade 
  cleaning materials, additional refill stations for wipes, sprays, and bottles, and 
  housekeeping stations/carts accessible on the floor
· Additional disinfecting methods will be implemented daily such
as electrostatic 
  sprayers during the 30-minute cleaning intermissions throughout the day
· Bioesque is a botanical Disinfectant Solution we will be using, which is 
  biodegradable, non-toxic and non-irritating.  Formulated without phthalates, 
  propylparaben, butylparaben, formaldehyde, formaldehyde-dnors, or NPE’s.  
  Approved by Health Canada as effective against SARS-CoV-2 (Covid-19)
 
CODE OF CONDUCT
· All Members will be required to review and sign a digital update to the
Member Code of Conduct agreeing to abide by the new Gold’s Gym cleaning
standards as well as safe physical distancing practices of at least 6′ apart while
using the gym. A digital waiver will be delivered to the Members’ registered
email accounts on file to be completed and submitted to Gold’s Gym British
Columbia PRIOR TO YOUR FIRST VISIT to the gym. The waiver form
  MUST be signed and submitted for access into the club or admittance will not
be granted, NO EXCEPTIONS. For your safety this will be sent to all
Members next week.
· All Members will be required to re-affirm no contact or exposure to Covid-19 
  every time they workout at the facility by way of verbal declaration prior to
check-in and entrance to the facility, as well as exhibit NO SYMPTOMS
related to Covid-19 (which includes fever, chills, cough, shortness of breath,
sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell,
headache, muscle aches, fatigue or loss of appetite). If staff or Member(s)
exhibit any Covid-19 related illness, they will be denied entry into our
facilities, asked to return home to self-isolate and contact the appropriate
Health Authority at *811. 
· All Members will be required to confirm they are not living or been around
anyone who is sick, quarantined or self-isolating.
TEMPERATURE CHECKS
· All Members must complete and pass a temperature check administered prior
to entering the club.  Entry will only be allowed if the Member’s
temperature registers
 less than 38 degrees Celsius. NO
EXCEPTIONS!

· Members WILL BE required to do temperature checks EVERY TIME they visit
the facility for a workout 
· All Staff WILL BE required to have their temperature taken (twice) at the start
and halfway point of their shift; Any Staff with readings at or above 38 degrees  
  Celcius will have their shift immediately ended and sent home to self-isolate
and contact the Public Health Authority; the staff member affected must be
medically cleared prior to their return to work
PROTECTIVE GEAR | MASKS & GLOVES
· Members are always recommended to wear a mask while in the facility
except 
when performing vigorous exercise as well as bring their
own towel.
· All Staff WILL BE required to wear masks & gloves at all times
PT 1 on 1:  WILL reopen with physical distancing and capacity guidelines
in place (by session reservation only)
CARDIO & STRENGTH MACHINES | LOCKER ROOMS
· All of the above amenities will open during Phase 1 and signage will be posted
to inform members of updates as needed
· Cardio and Strength machines that are in operation will be staggered and/or 
  measured at least 6′ apart 
· Locker Rooms will be open but limited use (only toilets, sinks, change room.
No lockers nor showers will be available)
· These amenities will remain closed during Phase 1 and re-evaluated for
  opening in Phase 2 or 3
         – Core Culture Juice bar (May open near the end of phase 1)
         – Kid’s Club: Will Remain closed
         – GGX & Studio Classes: Will Remain closed
         – Saunas/Steam Rooms/ Pool (where applicable):
Will remain closed

         – Towel Service – Will not be available
Phase 2
All aspects from Phase 1 will remain in effect regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Guidelines. Phase 2 will begin a minimum of 30 days from when Phase 1 begins.
 
HOURS OF OPERATIONS (REGULAR CLUBS HOURS, NO 24 HOURS)
· M-F | 5:00  am – 11:00 pm
· Sat-Sun | 6:00 am -8:00 pm
· Intermissions will occur daily on the same schedule as Phase 1 to ensure
a reset of all cleaning supplies throughout the day;Members will be able to
complete their workouts within their scheduled block of time.  Members may
not enter & check in during the 30-minute Cleaning Intermissions. Once the
Cleaning Intermission has expired, the next block of scheduled Members
will be allowed to check-in.
 
BOOKING A SESSION TIME (SAME AS PHASE 1)
CAPACITY (SAME AS PHASE 1 OR INCREASED IF RESTRICTONS ARE RELAXED FURTHER)
· GGX and Studio Classes possible to begin at 50% capacity; members must use 
  identified floor and space marker
· No sharing of equipment allowed at any time on the workout floor or 
  in any classes.
TOUCHLESS ENTRY, CHECK IN PROCESS, & POS REGISTER
(SAME AS PHASE 1)
CLEANING SAME AS PHASE 1 AND INCLUDING:
· All Studio & GGX Rooms: Floors, Walls and Equipment will be disinfected
  after each class by Members and Staff
AMENITY GUIDELINES
· During Phase 2 and the re-opening of these amenities, GGX & Studio classes  
  will operate at 50% capacity or less. Floor markers will be measured and
  secured to the ground to ensure proper distancing; GGX rooms will be capped 
  based on the size of the GGX studio with physical distancing requirement
being met. All Gold’s Gym British Columbia gyms will meet the minimum
requirements in the municipalities for which we are operating. Specific
amenities will abide by the following sequence:
  Core Culture Juice Bar: OPEN
  GGX & Studio Classes: OPEN with physical distancing and capacity
  guidelines (50% capacity maximum)
  Kid’s Club (where applicable): Will Remain closed
  Locker Rooms/ Showers: Possible opening depending on Public Health
  Authority/ Municipal Guidelines
  Saunas/Steam Rooms/Pool (where applicable): Possible opening
depending on Public Health Authority/ Municipal Guidelines
  Towel Service (where applicable):  Possibly Available depending
on Public Health Authority/ Municipal Guidelines
Phase 3
All aspects from Phase 1 and 2 will remain in effect during Phase 3 regarding sanitization and physical distancing guidelines to ensure the safety of our Members and Staff as we follow strict Provincial and Municipal Health Authorities Guidelines. Phases 3 will occur a minimum 45 – 90 days after Phase 1 begins. Gold’s Gym will be restored to full club operations (dependent on Provincial/ Municipal Guidelines and/ or Orders at that time) with enhanced and updated cleaning protocols & guidelines for physical distancing to assist with the safety of our Members and Staff.
         – Locker Rooms/ Showers: OPEN
         – Kid’s Club: OPEN
         – Saunas/Steam Rooms/ Pool: OPEN 
         – Towel Service: AVAILABLE
More information and continued communication will be delivered to you the upcoming week to prepare you for the reopening of our fitness clubs. We will be opening our clubs on the following dates:
Gold’s Gym West Broadway – June 1st, 2020
Gold’s Gym Port Coquitlam – June 5th, 2020
Gold’s Gym Langley – June 8th, 2020
Gold’s Gym UMP – TBD
(will be announced as soon as an opening date is determined)
We will reactivate billing of your membership dues on the date your home club reopens. We understand that despite our efforts to create a safe fitness environment for our Members, there may be some of you who are not prepared to return to our fitness centres due to the ongoing Covid-19 situation. To address this concern, we have made available a complimentary hold for up to three (3) months for Members who wish to keep their memberships inactive at this time. Continuing to keep your membership on hold will defer your membership dues and entry into our clubs will be restricted until you re-activate your membership. 
Once you reactivate your membership, or after three (3) months have elapsed, whichever occurs first, your membership dues will recommence billing and you will regain access and use of our fitness facilities.  Keep in mind your membership contract will be extended by the equal amount of time your membership remained on hold. Should you have any questions or concerns, please do not hesitate to contact membersupport@goldsgymbc.ca.
We are excited to begin welcoming you back to our Clubs!  We are working hard to ensure that Gold’s Gym British Columbia remains a safe and trusted place for you to enjoy!  We appreciate your patience and cooperation as we work through these new protocols to help ensure everyone’s safety and comfort. We will continue to provide email and video updates as soon as any new developments or changes are made.
Thank You
Gold’s Gym British Columbia